Queue Performance Report
Queue Performance report provides a quick overview of call queue performance and granular insights into queue calls. This topic introduces how to access the report and explains the key metrics in detail.
Access Queue Performance report
- Log in to PBX web portal, go to .
- In the Report Type drop-down list, select Queue Performance.
- Filter data by system time, queue(s), call abandonment time, or talk
duration.Note:
- To filter out abandoned short calls, specify the ring duration in the Exclude Calls Abandoned within Xs field. Calls abandoned within this time frame will NOT be included in the report.
- To filter out answered short calls, specify the talk duration in the Exclude Calls within Xs field. Calls ended within this time frame will NOT be included in the report.
A report that meets the filter criteria is displayed on the page, as shown below.
Report details
We take the above report as an example to introduce the key metrics for
Queue Performance report.
- Metrics for queue
- Metrics for queue call