'Satisfaction Survey Details' Report

'Satisfaction Survey Details' report provides customers' feedbacks on each call handled by an agent. This topic describes the report details, and shows you a report example.

Report details

Parameter Description
Time The time that the caller called to the queue.
Call From The caller's caller ID.
Key The key that the caller pressed to rate the agent's service.
Points The score for the key pressed.

Report example

The following report shows the satisfaction survey details of each agent in Queue 6400 on 11/01/2022.