Extension Call Accounting Report

Extension Call Accounting report provides a quick overview of the bills for outbound calls made by extensions via specific trunks, and can be broken down to specific extensions, groups of extensions, or organizations of extensions. This topic introduces how to access the report and explains the key metrics in detail.

Prerequisites

  • You have subscribed Enterprise Plan or Ultimate Plan.
  • You have set up at least one call rate rule, otherwise the system wouldn't know how to charge outbound calls.

    For more information, see Add a Call Rate Rule.

Access Extension Call Accounting report

  1. Log in to PBX web portal, go to Reports and Recordings > Call Reports.
  2. In the Report Type drop-down list, select Extension Call Accounting.

  3. Filter data by system time, extension(s), extension group(s), organization(s), or trunk.
    Note: Organization filter is displayed only when you enable Organization Management feature (Path: PBX Settings > Preferences).

    A report that meets the filter criteria is displayed on the page, as shown below.

    Note:
    • You can click the tab at the top-left corner to switch between the breakdown reports.
    • If you filter data by extension group(s), the report will NOT include the call statistics from unknown source (the record where Extension column is displayed as Other).
    • If you filter data by organization(s), the report data will include the selected organization and its subordinate departments, but will NOT include the call statistics from unknown source (the record where Extension column is displayed as Other).

Report details

We take the above report as an example to introduce the key metrics for Extension Call Accounting report.

Metric Description
Total Calls

The total number of outbound calls made where a call rate rule is applied.
Total Talk Duration The total time between calls answered and calls ended.
Average Talking Time The average time between calls answered and calls ended.
Amount The call cost.
Total (displayed in row) The sum of all the values in each column.
Note:
  • This metric is only available for extension and extension group.
  • If you select multiple extension groups and one of the extensions belongs to two or more extension groups, the call statistics for the extension will be calculated more than once.