Extension Call Accounting Report
Extension Call Accounting report provides a quick overview of the bills for outbound calls made by extensions via specific trunks, and can be broken down to specific extensions, groups of extensions, or organizations of extensions. This topic introduces how to access the report and explains the key metrics in detail.
Prerequisites
- You have subscribed Enterprise Plan or Ultimate Plan.
- You have set up at least one call rate rule, otherwise the system wouldn't
know how to charge outbound calls.
For more information, see Add a Call Rate Rule.
Access Extension Call Accounting report
- Log in to PBX web portal, go to .
- In the Report Type drop-down list, select Extension Call Accounting.
- Filter data by system time, extension(s), extension group(s),
organization(s), or trunk.Note: Organization filter is displayed only when you enable Organization Management feature (Path: ).
A report that meets the filter criteria is displayed on the page, as shown below.
Note:- You can click the tab at the top-left corner to switch between the breakdown reports.
- If you filter data by extension group(s), the report will NOT include the call statistics from unknown source (the record where Extension column is displayed as Other).
- If you filter data by organization(s), the report data will include the selected organization and its subordinate departments, but will NOT include the call statistics from unknown source (the record where Extension column is displayed as Other).
Report details
We take the above report as an example to introduce the key metrics for Extension Call Accounting report.
Metric | Description |
---|---|
Total Calls |
The total number of outbound calls made where a call rate rule is applied. |
Total Talk Duration | The total time between calls answered and calls ended. |
Average Talking Time | The average time between calls answered and calls ended. |
Amount | The call cost. |
Total (displayed in row) | The sum of all the values in each column. Note:
|