Extension Call Accounting Report

'Extension Call Accounting' report provides you with an overview of bills of outbound calls that have been made by a specific extension or extensions within a specific group/organization via a specific trunk. The report allows you to track calling activities and monitor telecommunication usage within your company, eliminating the physical workload of tracking bills.

Prerequisites

  • You have subscribed Enterprise Plan or Ultimate Plan.
  • You have set up at least one call rate rule, or the system wouldn't know how to charge outbound calls.

    For more information, see Add a Call Rate Rule.

Get the report

You can get Extension Call Accounting Report in either of the following ways:
  • Get instant report on PBX web portal (Path: Reports and Recordings > Call Reports > Call Reports).

    For more information, see View Call Reports.

  • Get scheduled report via mailbox.
    Tip: To achieve this, you need to schedule reports on PBX web portal (Path: Reports and Recordings > Call Reports > Scheduled Reports). For more information, see Schedule Call Reports.

Report details

The following table lists the related parameters for Extension Call Accounting report.

Parameter Description
Total Calls

The total number of outbound calls made where a call rate rule is applied.
Total Talk Duration The total time between calls answered and calls ended.
Average Talking Time The average time between calls answered and calls ended.
Amount The call cost.

Report example

The following report provides an overview of accounting statistics of outbound calls made by all the extensions through trunk peer 66.34 on 2021/12/30.