Camp on to a Busy Extension
Busy Camp-on feature allows a caller to place a call reservation when he or she makes a call to an extension and receives a busy signal. The PBX will automatically call the caller back as soon as the called extension becomes available.
Restrictions
- The Busy Camp-on feature is only applicable for the calls between extensions.
- The timeout for a Busy Camp-on request is 3600 seconds. This means that the PBX will not call the caller back if the called party is still unavailable 1 hour after the request is initiated.
- A maximum of 10 Busy Camp-on requests is available for each extension. If exceeds, the PBX will cancel the earliest requests.
Procedure
Assume that extension 1000 makes a call to extension 2000, but extension 2000 is in a call.
In this case, extension 1000 can hang up the call and camp on to extension 2000 by dialing a feature code. The PBX will call extension 1000 back and connect it to extension 2000 as soon as extension 2000 becomes available.
- Extension 1000 dials *792000 to camp on to extension 2000.Tip: The default feature code for enabling Busy Camp-on is *79. You can change, enable, or disable the code on PBX web portal: .
A prompt "The Busy Camp-on has been enabled" is played and the call is hung up automatically.
- As soon as extension 2000 becomes available, the PBX will call extension
1000.
Extension 1000 receives an incoming call pop-up with caller ID displayed as Busy Camp-on {name_of_called_extension}{number_of_called_extension} and will hear a prompt "This call is connected via Busy Camp-on feature" after answering the call.
- The PBX calls extension 2000.
After extension 2000 answers the call, extension 2000 and extension 1000 are connected.