Call Flip Overview

Scenario

Assume that a sales representative is in a call with a customer on the desk phone, but has to get out of the office. In this case, the sales representative can flip the call to his mobile phone, keeping talking without customer knowing the switchover.

Methods of Call Flip

Flip an active call by clicking 'Call Flip' button

With a simple click of the Call Flip button, users can preview all the other devices where their extensions are registered, and select a device to flip the call.

We provide a flowchart to help you understand the workflow:

This method is supported on the following endpoints:

• Linkus Mobile Client

  For more information, see Flip an Active Call between Devices.

• Linkus Desktop Client

  For more information, see Flip an Active Call between Devices.

• Linkus Web Client
  For more information, see Flip an Active Call between Devices.

  Note: If Linkus Web Client is associated with 'Yeastar Linkus for Google', see Flip an Active Call between Devices.

Flip an active call by dialing 'Call Flip' feature code

By dialing the Call Flip feature code, all the other devices where users' extensions are registered will simultaneously ring. Users pick up the call on a desired device, then the call would be flipped.

We provide a flowchart to help you understand the workflow:

With the Call Flip feature code enabled on Yeastar P-Series PBX System, this method is supported on all endpoints.

For more information about how to enable the Call Flip feature code, see Enable 'Call Flip' feature code.

For more information about how to flip an active call by dialing the feature code, see Flip an Active Call by Dialing a Feature Code.