Set up Group Voicemail for a Custom Group

For a team whose members come from different departments, you can set up a Group Voicemail for the team members. All team members will get notified when a group voicemail message is received.


  1. Log in to PBX web portal, go to Call Features > Voicemail > Group Voicemail.
  2. Click Add.
  3. In the Basic section, configure the following settings:
    • Type: Select Custom.
    • Number: Specify a virtual number for callers to access the group voicemail.
    • Name: Enter a group voicemail name to help you identify it.
    • Mode: Select the mode to handle received voicemail messages.
      • Shared by Members: The voicemail messages are saved in the group mailbox, and are shared by all members. Any members can manage the group voicemail messages.
      • Broadcast to Members: The voicemail messages are not stored in the group mailbox. Instead, the system broadcasts (copies and forwards) the voicemail messages to the individual mailboxes of all the members.
    • Voicemail PIN Authentication: Enable or disable voicemail PIN authentication.
    • Voicemail Access PIN: If enable voicemail PIN authentication, enter a desired access PIN number.
    • Play Date and Time: Optional. Play the date and time that the message was received before a voicemail message is played.
    • Play Caller ID: Optional. Play the caller ID information before a voicemail message is played.
    • Play Message Duration: Optional. Play the duration of the message before a voicemail message is played.
  4. In the Members section, select the custom group members.
  5. In the Group Voicemail Greeting section, select a voicemail greeting.

    You can also click Greeting Management to customize a greeting or mange your custom greetings.

  6. Click Save and Apply.