Record or Upload Voicemail Greetings

This topic describes how to record or upload voicemail greetings for extension voicemail or group voicemail.

Background information

The personalized greetings can delight the callers, and let them know why you’re unavailable and how they can contact you.

Up to ten individual greetings are customizable for each voicemail. It is easy to customize greetings in two ways:
  • Upload an audio file: Prepare an audio file.
    Note: The uploaded file should meet the audio file requirements.
  • Record a voicemail greeting from a phone: Place a call from system, the extension users can answer the call and record their voice as voicemail greetings.

Record or upload voicemail greetings for extension voicemail

The extension users may want to make their voicemails more personalized and professional depending on presence, you can set personalized voicemail greetings for each user.
Upload an extension voicemail greeting
  1. Log in to PBX management portal, go to Extension and Trunk > Extension, edit the desired extension.
  2. Click Voicemail tab.
  3. In the Voicemail Greeting section, click Greeting Management.
  4. In the pop-up window, click Upload.
  5. Select an audio file to upload.

    You can view and manage the greeting in Greeting Management.

Record an extension voicemail greeting from a phone
  1. Log in to PBX management portal, go to Extension and Trunk > Extension, edit the desired extension.
  2. Click Voicemail tab.
  3. In Voicemail Greeting section, click Greeting Management.
  4. In the pop-up window, click Record New Greeting tab.
  5. In the Audio File Name field, enter a name to help you identify it.
  6. In the Extension drop-down list, select an extension to record a greeting.
  7. Click Save.

    The system places a call to the selected extension.

  8. Answer the call, and record greeting on the phone.

    Press # key or hang up after recording greeting, you can view and manage the greeting in Greeting Management tab.

Record or upload voicemail greetings for a group voicemail

Upload a group voicemail greeting
  1. Log in to PBX management portal, go to Call Features > Voicemail > Group Voicemail, edit the desired group voicemail.
  2. In the Group Voicemail Greeting section, click Greeting Management.
  3. In the pop-up window, click Upload.
  4. Select an audio file to upload.

    You can view and manage the greeting in Greeting Management.

Record a group voicemail greeting from phone
  1. Log in to PBX management portal, go to Call Features > Voicemail > Group Voicemail, edit the desired group voicemail.
  2. In Group Voicemail Greeting section, click Greeting Management.
  3. In the pop-up window, click Record New Greeting tab.
  4. In the Audio File Name field, enter a name to help you identify it.
  5. In the Extension drop-down list, select an extension to record a greeting.
  6. Click Save.

    The system places a call to the selected extension.

  7. Answer the call, and record greeting on the phone.

    Press # key or hang up after recording greeting, you can view and manage the greeting in Greeting Management tab.