Change Voicemail Access PIN

This topic describes how to change voicemail access PIN for extension voicemail and group voicemail.

Background information

By default, the extension users need to enter the voicemail access PIN for authentication when checking their voicemail messages. The default voicemail access PIN is randomly generated.

Note: The PIN can be numerics only, and a minimum of 3 digits is required.

Change voicemail access PIN for extension voicemail

There are two ways to change voicemail access PIN:
Change extension voicemail access PIN on web interface
  1. Log in to PBX management portal, go to Extension and Trunk > Extension, edit the desired extension.
  2. Click Voicemail tab.
  3. In the Voicemail Access PIN field, enter a PIN number.
  4. Click Save and Apply.
Change extension voicemail access PIN via voicemail mailbox
  1. Dial *2 to enter mailbox, enter the access PIN.
  2. Press 4 to change the voicemail access PIN.
  3. Follow the voice prompt, and enter the new PIN followed by # key.

    The call ends automatically after saving the new PIN.

Change voicemail access PIN for group voicemail

There are two ways to change voicemail access PIN:
Change group voicemail access PIN on web interface
  1. Log in to PBX management portal, go to Call Features > Voicemail > Group Voicemail, edit the desired group voicemail.
  2. In the Voicemail Access PIN field, enter a PIN number.
  3. Click Save and Apply.
Change group voicemail access PIN via voicemail mailbox
  1. Dial *2 followed by the group voicemail number to enter mailbox, enter the access PIN.
  2. Press 4 to change the voicemail access PIN.
  3. Follow the voice prompt, and enter the new PIN followed by # key.

    The call ends automatically after saving the new PIN.