Check Voicemail Messages

This topic describes how to check voicemail messages.

Background information

Methods
Extension users can get an instant voicemail notification when receiving a new voicemail message. There are multiple ways to check voicemail messages anytime and anywhere.
  • On an IP phone
  • On Linkus client
  • Via Email
  • Via IVR
Feature code
The default feature code for checking voicemail messages is *2. You can change, enable, or disable the code on PBX management portal: Call Features > Feature Code > Voicemail > Check Voicemail/Subscribe Voicemail Status.

Check voicemail messages on an IP phone

Check voicemail messages on a user's own phone
  1. Dial feature code *2.
  2. Follow the voice prompt to enter your PIN number followed by #.
  3. Navigate through the voicemail menu to check your voicemail message.
Check voicemail messages from another phone
  1. Dial feature code *2 followed by the extension number whose voicemail will be checked. (for example, to check voicemail of extension 1001, dial *21001).
  2. Follow the voice prompt to enter your PIN number followed by #.
  3. Navigate through the voicemail menu to check your voicemail message.
Check group voicemail messages from an IP phone

If the Mode of group voicemail is set to Shared by Members, the users can check the messages in group mailbox. If any users check the new messages, the status of messages will be set as read.

  1. Dial feature code *2 followed by the group voicemail number (for example, *26100).
  2. Navigate through the voicemail menu to check your voicemail message.

Check voicemail messages on Linkus client

If you have enabled Linkus Clients for extension users, the extension users can check voicemail messages on their Linkus clients.

Check voicemail messages via Email

If you have set up the feature of forwarding voicemail messages to email for extensions, the extension users can check their voicemail messages in their email boxes.

Check voicemail messages via IVR

If you have allowed extension users to dial in an IVR to check voicemail messages, the extension users can also check voicemail messages when they are out of office.
  1. Dial in an IVR, follow the voice prompt.
  2. Dial feature code *2 followed by extension number or group voicemail number, and then enter the PIN number.
  3. Navigate through the voicemail menu to check voicemail messages.