Set up Email Notifications for Voicemail

This topic describes how to set up email notifications for new voicemail messages.


This feature is only for extensions' personal voicemails. New voicemail messages to Group Voicemail doesn't support email notifications.
Note: The group voicemail in broadcast mode will forward messages to extensions' personal voicemails, the extension users can also receive email notifications.


  • Make sure there is a valid email address assigned to each extension user.
  • Make sure the PBX system email works, or the PBX cannot send voicemail messages to an extension user's email.


  1. Log in to PBX management portal, go to Extension and Trunk > Extension, edit the desired extension.
  2. Click Voicemail tab.
  3. In the New Voicemail Notification drop-down list, select a voicemail notification method or disable email notification.
    • Do not Send Email Notifications: Disable email notification.
    • Send Email Notifications without Attachment: Send a notification email as soon as receiving a new voicemail message in mailbox.
    • Send Email Notifications with Attachment: Send a notification email with the new voicemail message attached as a .wav file.
    Note: If you use the default Voicemail to Email email template, the notification email contains the followings. To customize the email template, see Customize Email Templates.
    • Who left the message
    • The caller ID
    • When the message was left
    • The transcribed voicemail text (Need to enable Voicemail Transcription first)
    • The PBX device information

  4. In the After Notification drop-down list, select a desired option from the drop-down list.
    • Do Nothing: Keep the voicemail messages in mailbox as unread.
    • Make as Read: Keep the voicemail messages in mailbox as read to prevent users from repeatedly receiving reminders on their phones.
    • Delete Voicemail: Delete the voicemail message to avoid mailbox being filled up.
      Note: We recommend that you select this option only when the extension user has received a notification email with voicemail message attachment.
  5. Click Save and Apply.