Set up Email Notifications for Voicemail

This topic describes how to set up email notifications for new voicemail messages.

Limitation

This feature is only for extensions' personal voicemails. New voicemail messages to Group Voicemail doesn't support email notifications.
Note: The group voicemail in broadcast mode will forward messages to extensions' personal voicemails, the extension users can also receive email notifications.

Prerequisites

  • Make sure there is a valid email address assigned to each extension user.
  • Make sure the PBX system email works, or the PBX cannot send voicemail messages to an extension user's email.

Procedure

  1. Log in to PBX web portal, go to Extension and Trunk > Extension, edit the desired extension.
  2. Click Voicemail tab.
  3. In the New Voicemail Notification drop-down list, decide whether to send email notifications when the user receives a new voicemail.
    • To disable email notifications, select Do Not Send Email Notifications.
    • To enable email notifications, select one of the following options:
      • Send Email Notifications with Attachment: Send a notification email with the new voicemail message attached as a .wav file.
      • Send Email Notifications without Attachment: Send notification emails only.
  4. If you enabled email notifications, configure the following settings as needed:
    Setting Description
    After Notification Decide how to deal with voicemails after notification emails are sent out.
    • Mark as Read: Mark the voicemail message in mailbox as read.
    • Delete Voicemail: Delete the voicemail messages from mailbox.
    • Do Nothing: Keep the voicemail message in mailbox as unread.
    Send to Specify the email address for receiving notification emails.
    • User Email: Send notification emails to the user's email address.
    • Custom Email: Send notification emails to a custom email address.

      Enter the desired email address in the Custom Email Address field.
  5. Click Save and Apply.