Monitor Voicemail Status on an IP Phone

This topic describes how to monitor voicemail status on an IP phone by function keys.

Background information

For extension users who want to monitor voicemail status on their phones, you can set a function key for each extension user by auto provisioning.
Note: Users can also set function keys manually on their own IP phones. For more information, contact the phone manufacturer.


  1. Assign function keys for extension users to monitor voicemail status.
    1. Log in to PBX management portal, go to Extension and Trunk > Extension, edit the desired extension.
      • If you want to assign function keys for a specific extension user, click beside the desired extension.
      • If you want to assign function keys for multiple extensions, select the checkboxes of the desired extensions, and click Edit.
    2. Click the Function Keys tab.
    3. Configure function keys.
      Note: The number of programmable keys varies by phone models. If the number of function keys you assign to an extension exceeds the number of programmable keys, the redundant function keys cannot take effect.
      • Type: Select the voicemail type that you want to monitor.
        • To monitor extension voicemail, select Check Voicemail.
        • To monitor group voicemail in shared mode, select Check Group Voicemail.
          Note: Monitor voicemail by function key is not applicable for group voicemail in broadcast mode, because the voicemail messages are not stored in the group mailbox.
      • Value: Select an extension voicemail or group voicemail that you want to monitor.
      • Label: Optional. Enter a value, which will be displayed on the phone screen.
    4. Click Save.
  2. If the extension hasn't be associated with a phone, see Auto Provision IP Phones in Local Network (PnP Method) to bind a phone with the extension.
  3. If the extension has been associated with a phone, reprovision the phone to take effect.
    1. Go to Auto Provisioning > Phones.
    2. Click beside the phone assigned to this extension.


The function key shows the real-time status of voicemail.

  • Green: The monitored extension has no unread voicemail messages.
  • Red: The monitored extension has unread voicemail messages.

    To check the voicemail message, press the function key to access the voicemail box and operate following by the prompt instructions.

Note: The key LED status may vary by phone models.