Manage Personal Voicemail Greetings

This topic describes how you can manage an extension user's personal greeting, including playing, downloading, and deleting greetings.

Play a personal greeting

To check the uploaded greetings or recorded greetings, you can play the greeting on a phone or on web.

  1. Log in to PBX management portal, go to Extension and Trunk > Extension, edit the desired extension.
  2. Click Voicemail tab.
  3. In the Voicemail Greeting section, click Greeting Management.
  4. Select a greeting that you want to play, click .
  5. In the pop-up window, choose how to play the greeting:
    • Play on Web: Click to play the greeting on the web directly.
    • Play to Extension: Play the greeting on a phone.
      1. Select an extension, and click Play.

        The system places a call to the extension.

      2. Pick up the call to listen to the greeting on the phone.

Download a personal greeting

  1. Log in to PBX management portal, go to Extension and Trunk > Extension, edit the desired extension.
  2. Click Voicemail tab.
  3. In the Voicemail Greeting section, click Greeting Management.
  4. Select a greeting that you want to download, click .

Delete personal greetings

  1. Log in to PBX management portal, go to Extension and Trunk > Extension, edit the desired extension.
  2. Click Voicemail tab.
  3. In the Voicemail Greeting section, click Greeting Management.
  4. To delete a greeting, do the following:
    1. Click beside the greeting.
    2. Click OK and Apply.
  5. To delete greetings in bulk, do the following:
    1. Select the checkboxes of the greetings, click Delete.
    2. Click OK and Apply.