Change Voicemail Greetings

Both the global and personalized voicemail greeting are changeable. This topic describes how to change voicemail greetings for extension voicemail and group voicemail.

Change global voicemail greetings for all voicemails

Prerequisites: Upload a custom greeting or record a custom greeting.

Procedure

Log in to PBX web portal, go to Call Features > Voicemail > Voicemail Settings > Greeting Options.
In the Global Voicemail Greeting drop-down list, select an audio prompt to be played before callers leave messages for each extension voicemail and group voicemail.
Click Save and Apply.

Result: The global voicemail greeting will be applied to all the extension voicemails and group voicemails that do not have a custom greeting.

Change voicemail greetings for a specific extension

Prerequisites: Record or upload voicemail greeting for the specific extension.

Procedure

Log in to PBX web portal, go to Extension and Trunk > Extension, edit the desired extension.
Click Voicemail tab.
In the Voicemail Greeting section, select a greeting to be played before a caller records message for the extension.
Tip: You can select Record New to add a new greeting and apply.
- Default Greeting: Select a greeting from Default Greeting drop-down list. The greeting is played for the presence with Presence Greetings set to None.
- Presence Greetings (Available, Away, Do Not Disturb, Lunch Break, Business Trip, and Off Work): Select a greeting from the corresponding presence drop-down list.
  The presence greeting is played based on extension presence.
Click Save and Apply.

Change voicemail greetings for a group voicemail

Prerequisites: Record or upload voicemail greeting for the group voicemail.

Procedure

Log in to PBX web portal, go to Call Features > Voicemail > Group Voicemail, edit the desired group voicemail.
In the Group Voicemail Greeting section, select a greeting.
Tip: You can also select Record New to add a new greeting and apply.
Click Save and Apply.