Change Voicemail Greetings

Both the global and personalized voicemail greeting are changeable. This topic describes how to change voicemail greetings for extension voicemail and group voicemail.

Change global voicemail greetings for all voicemails

Prerequisites
Upload a custom greeting or record a custom greeting.
Procedure
  1. Log in to PBX management portal, go to Call Features > Voicemail > Voicemail Settings > Greeting Options.
  2. In the Global Voicemail Greeting drop-down list, select an audio prompt.
  3. Click Save and Apply.
Result
The global voicemail greeting will be applied to all the extension voicemails and group voicemails that do not have a custom greeting.

Change voicemail greetings for a specific extension

Prerequisites
Record or upload voicemail greeting for the specific extension.
Procedure
  1. Log in to PBX management portal, go to Extension and Trunk > Extension, edit the desired extension.
  2. Click Voicemail tab.
  3. In the Voicemail Greeting section, select a greeting:
    • Default Greeting: Select a greeting from Default Greeting drop-down list.

      Default greeting is played for the presence with Presence Greetings set to None.

    • Presence Greetings (Available, Away, Do Not Disturb, Lunch Break, Business Trip, and Off Work): Select a greeting from the corresponding presence drop-down list.

      The presence greeting is played based on extension presence.

    Tip: You can also select Record New to add a new greeting and apply.
  4. Click Save and Apply.

Change voicemail greetings for a group voicemail

Prerequisites
Record or upload voicemail greeting for the group voicemail.
Procedure
  1. Log in to PBX management portal, go to Call Features > Voicemail > Group Voicemail, edit the desired group voicemail.
  2. In the Group Voicemail Greeting section, select a greeting.
    Tip: You can also select Record New to add a new greeting and apply.
  3. Click Save and Apply.