Monitor Call Recording Status on an IP phone

This topic describes how to set up a BLF key on an IP phone to monitor the call recording status.

Background information

For the users who want to know whether the call recording state is switched successfully or not, you can set a BLF key for each user by auto provisioning.

Note: Users can also set function keys on their own IP phones. For more information, contact the phone manufacturer.


  1. Assign function keys for extension users to monitor agent status.
    1. Log in to PBX web portal, go to Extension and Trunk > Extension, edit the desired extension.
      • If you want to assign function keys for a specific extension user, click beside the desired extension.
      • If you want to assign function keys for multiple extensions, select the checkboxes of the desired extensions, and click Edit.
    2. Click the Function Keys tab.
    3. Configure function keys.
      Note: The number of programmable keys varies by phone models. If the number of function keys you assign to an extension exceeds the number of programmable keys, the redundant function keys cannot take effect.
      • Type: Select BLF.
      • Value: Enter the code (*1) followed by extension number (for example *11000).
      • Label: Optional. Enter a value, which will be displayed on the phone screen.
    4. Click Save.
  2. If the extension hasn't been associated with a phone, see the following topics to bind a phone with the extension.
  3. If the extension has been associated with a phone, reprovision the phone to take effect.
    1. Go to Auto Provisioning > Phones.
    2. Click beside the phone assigned to this extension.


The BLF key shows the real-time status of call recording.
  • Red: An active call of the monitored extension is being recorded.
  • Green: The monitored extension is not in a call or the call recording is paused.
  • Off: The BLF key does not subscribe the recording status of this extension. Check if your configurations are correct.
Note: The key LED status may vary by phone models.