Set up Call Recording

This topic describes how to set up call recording for extensions, trunks, conferences, and queues.

Prerequisites

Only when the storage location for recording files is configured will the recording function take effect. For more information, see manage storage locations.

Set up call recording for extensions

The system records the internal calls and external calls on the selected extensions.

  1. Log in to PBX web portal, go to Call Features > Recording.
  2. Optional: Select the checkbox of Enable Recording of Internal Calls to automatically record the internal calls.
  3. In the Record Extensions section, select the desired extensions from the Available box to the Selected box.
  4. Click Save and Apply.

Set up call recording for trunks

The system automatically records the external calls on the selected trunks.

  1. Log in to PBX web portal, go to Call Features > Recording.
  2. In the Record Trunks section, select the desired trunks from the Available box to the Selected box.
  3. Click Save and Apply.

Set up call recording for conferences

The system automatically records the calls on the selected conferences.

  1. Log in to PBX web portal, go to Call Features > Recording.
  2. In the Record Conferences section, select the desired conferences from the Available box to the Selected box.
  3. Click Save and Apply.

Set up call recording for queues

The system automatically records the calls on the selected queues.

  1. Log in to PBX web portal, go to Call Features > Recording.
  2. In the Record Queues section, select the desired queues from the Available box to the Selected box.
  3. Click Save and Apply.