Set Distinctive Ringtones for Internal Calls

When an extension user hears the ringtone of an internal incoming call, the user may notice the intention of the call.


Set alert info for internal calls on the PBX

  1. Log in to PBX web portal, go to PBX Settings > SIP Settings > Advanced.
  2. In the SIP Request Header section, enter an alert info in the Internal Alert Info field.

    The alert info is used to trigger IP phones to play a specific ringtone when receiving an internal call.

    In this example, set alert info to Internal.

Set a specific ringtone for a phone

For users who want to play a specific ringtone for internal calls on their phones, you can set a specific ringtone for their phones by auto provisioning.
Note: Users can also log in to phone web interface to set distinctive ringtone manually on their own IP phones. For more information, contact the phone manufacturer.
Each user who wants distinctive ringtone has bound a phone with their extensions.
  1. Set a specific internal ringtone for a user's phone.
    1. Log in to PBX web portal, go to Extension and Trunk > Extension, edit the user's extension.
    2. Click Phone tab to edit the phone associated with the extension.
    3. In the Distinctive Ringtone section, click Add.
    4. In the Alert Info field, select the alert info that is pre-defined for internal calls.

      In this example, select Internal.

    5. In the Ringtone field, select a ringtone for the internal calls.

      In this example, select Ring1.wav.

      Note: The available ringtones vary by phone models.

    6. Click Save.
  2. Reprovision the phone to take effect.
    1. Go to Auto Provisioning > Phones.
    2. Click beside the phone assigned to the user's extension.


The user's phone plays ringtone Ring1.wav when receiving internal calls.