Overview of Business Hours and Holidays
This topic describes different types of time defined in the Yeastar P-Series Software Edition. Read the concepts before you manage business hours and holidays.
Business hours
Business Hours is the working hours during which you conduct business. A rest break that allows an employee to rest for a short period of time during working days is also considered as Business Hours.
Yeastar P-Series Software Edition allows you to set a global business hours and also supports custom business hours for designated users.
- Global Business Hours
Global Business Hours is the main business hours for your company. Global Business Hours may apply to most of the employees who have fixed work schedules.
For more information, see Set Global Business Hours and Route Inbound Calls based on Global Business Hours.
- Custom Business Hours
Custom Business Hours is typically for departments with different hours from your main business hours. You need to create custom schedules that accommodate each department’s unique hours and call handling needs.
For more information, see Route Inbound Calls based on Department Hours.
- Custom Time Periods
Custom Time Periods is typically for individual employees who have their own work schedules.
For more information, see Route Inbound Calls based on Employee Hours.
Holidays
Holiday defines the days your business is closed due to a holiday. Holidays can be divided into two types:- Fixed-date Holidays
- Moveable-date Holidays
You can add holidays by date, month, or week according to the holiday type, and set different prompts for different holidays. For more information, see Create a Holiday.
Outside Business Hours
Outside Business Hours is the time periods that are not defined as Business Hours or Holidays.