Distinctive Ringtone Overview
This topic describes what is Distinctive ringtone, applications, and how does Distinctive ringtone work.
What is Distinctive ringtone
Distinctive ringtone is an effective feature for businesses. Distinctive ringtone allows employees to distinguish incoming calls without looking at the Caller Name or Caller ID on the phone display.
For example, company may have different ring groups or queues for the sales team, the customer service team, and the support team. This could all be fed from IVR where the caller presses 1, 2, or 3 that equates to each team. For smaller businesses that have the same employee answering most of the calls, separating each business by its own distinctive ringtone can make the employee quickly identify who is calling or if the call is for him/her.
Applications
How does Distinctive ringtone work
- Yeastar P-Series Software Edition adds an "alert info text" in Alert-Info header for incoming calls, and then sends the incoming call (an INVITE request with the Alert-Info header) to the IP phone.
- The IP phone inspects the INVITE request for an "Alert-Info" header, strips out the "alert info text", and then plays corresponding ringtone associated with the "alert info text".