Disallow Users to be Monitored by Others

By default, all the extension users are allowed to be monitored. To keep specific users' calls private, you can disable the monitoring feature for users.

Procedure

  1. Log in to PBX web portal, go to Extension and Trunk > Extension.
  2. To prevent an extension from being monitored, do as follows:
    1. Click beside the desired extension.
    2. Click Features tab.
    3. In the Call Monitor section, unselect the checkbox of Allow Being Monitored.

    4. Click Save and Apply.
  3. To prevent multiple extensions from being monitored, do as follows:
    1. Select the checkboxes of the desired extensions, then click Edit.
    2. Click Features tab.
    3. Select the checkbox of Call Monitor, then unselect the checkbox of Allow Being Monitored.

    4. Click Save and Apply.

Result

The users' calls can NOT be monitored by anyone.