Manage Call Recording Files

This topic describes how to manage call recording files, including searching, playing, downloading, or deleting the recording files.

Search recording files

You can search the recording files by time, caller number, callee number, or call ID.

  1. Log in to PBX web portal, go to Reports and Recordings > Recording Files.
  2. Set the search criteria.
    • Time: Set the start date and the end date.

      To specify a time period, click select time to set the start time and the end time.

    • Call From: Set the caller's number or name.
    • Call To: Set the callee's number or name.
      Tip: To swap the callee for the caller, click .
    • ID: Enter the unique identifier for the recording file.

    The search results are displayed in the list.

Play recording files

  1. Log in to PBX web portal, go to Reports and Recordings > Recording Files.
  2. Click beside the recording to which you want to listen.
    • Play on Web: Click to play the call recording on the web directly.
    • Play to Extension: Play the call recording on the phone.
      1. Select an extension, and click Play.

        The system places a call to the extension.

      2. Pick up the call to listen to the call recording on the phone.

Download recording files

Note: You can download a maximum of 600 MB recording files or a maximum of 100 recording files at a time. The recordings that exceed the limit will not be downloaded.
  1. Log in to PBX web portal, go to Reports and Recordings > Recording Files.
  2. To download a recording file, click beside a recording log.
  3. To download multiple recording files, do the following:
    1. Select the checkboxes of recording files that you want to download.
    2. Click Download Recording(s).

Delete recording files

  1. Log in to PBX web portal, go to Reports and Recordings > Recording Files.
  2. Delete a recording file, or delete recording files in bulk.
    • Delete a recording: Select the recording file that you want to delete, click and OK.
    • Delete recordings in bulk: Select the checkboxes of the recording files that you want to delete, click Delete and OK.