Integration Guides
This topic provides a list of devices and software which were tested and proven to be interoperable with the Yeastar P-Series Cloud Edition.
Database
Integrate Yeastar P-Series Cloud Edition with your database to auto-trigger contact lookup in your database for inbound calls. Instantly display the caller's name and auto route calls based on phonebook matches.
CRM Systems
Integrate Yeastar P-Series Cloud Edition with CRM system to enable powerful integration functionalities, including click-to-call, call pop-up, contact & call record sync. The integration help employees improve call efficiency and effortlessly track customer interactions, thus quickly building strong customer relationships.
Helpdesk System
Integrate Yeastar P-Series Cloud Edition with helpdesk system to improve your customer support quickly and easily. With the call automation within your helpdesk system, you can enjoy one-click dialing, auto call logging right inside the helpdesk system, and always know who is calling before answering. You can also enable contact synchronization from helpdesk, auto create new tickets for inbound and outbound calls, and much more.
Collaboration Tools
Integrate Yeastar P-Series Cloud Edition with third-party business system to implement seamless business operations in different systems, greatly improving collaboration efficiency. The Microsoft Teams integration allows users to make and receive calls on Teams while enjoy the PBX's unified communications capabilities. The cloud or local directory service integration allows PBX to access the directory data and implement user sync & SSO.
IP Intercom Devices
Integrate Yeastar P-Series Cloud Edition with Intercom systems/door phones to achieve remote control and access to the entrance easily.
PBX System
Set up interconnection of the PBX systems in remote offices and headquarters to implement intercommunication.
VoIP Gateways
Integrate Yeastar P-Series Cloud Edition with VoIP gateways to extend analog phones and physical trunks (including PSTN trunk, GSM trunk, and E1/T1/PRI trunk).