Hotel Management Overview
Yeastar P-Series Cloud Edition comes with a built-in hotel module, enabling hotels to deliver communication services and manage business operations seamlessly from a single platform.
Yeastar's hospitality-focused solutions
Yeastar offers a comprehensive suite of hospitality solutions tailored to hotels of different sizes, empowering hotels to streamline service delivery and enhance guest experience.
Yeastar P-Series Cloud Edition supports the following solutions:
- Built-in Hotel Management module
- The hotel management module enables hotels to deliver hospitality features together with a rich set of telephony features on a single platform, eliminating the need to switch between different systems. Leveraging the robust service panels from Linkus Desktop/Web Client, guest check-ins/outs, rooms assignments, wake-up calls, etc. can be completed with just a few clicks.
- Custom integration using Open API
- Custom integration with current hotel management system via PBX's inbuilt open APIs.
Requirements
- PBX
-
Item Requirement Subscription Enterprise Plan or Ultimate Plan Version 84.18.0.18 or later
- Linkus Desktop Client
- The version of Linkus Desktop Client is 1.9.3 or later.
Key takeaways
Below are the key takeaways to help you get started with hotel management module.
- Hotel Manager
-
- Plan numbering and complete the setup.
- Service number(s) for hotel service (such as
24-hour front desk, laundry service, restaurant,
etc.): All guests can call service number(s) from
their room phones, regardless of check-in
status.
To create service number, see Extension Overview.
- Emergency number for emergency calling: All
guests can call emergency number from their room
phones, regardless of check-in status.
To add emergency number, see Emergency Calling Overview.
- Extension numbers for room phones: Extension
number needs to be registered on the room phone, so
that guests can make calls.
To create extension number, see Extension Overview.
- Wake-up number for alarms: All guests can
call this number to query, add, or delete their own
wake-up calls from room phone.
The number is available to set when you enable and set up hotel service on PBX.
- Service number(s) for hotel service (such as
24-hour front desk, laundry service, restaurant,
etc.): All guests can call service number(s) from
their room phones, regardless of check-in
status.
- Set up Hotel Service on Yeastar P-Series Cloud Edition.
- Enable co-management for the hotel service.
- Grant hotel management permission to enable co-management of the hotel service.
- Grant call management permission to enable staffs to manage guest calls.
- Grant guest room management permission to enable staffs to assist in room operations such as check-ins/outs, room assignments, wake-up calls, etc.
- Set up hotel calling and tracking.
- Grant room-to-room and outbound call permission to guests.
- Set up call rate to bill guests for outbound calls.
- Schedule call reports to track call activities
- Plan numbering and complete the setup.
- Front Desk
- Front desk can efficiently manage day-to-day hotel operations from the robust service panels on Linkus Desktop/Web Client.