Allow Users to Switch Call Recording Status

By default, if you set up call recording for extensions, trunks, conferences, or queues, the specified calls would be recorded as soon as they are established, and all the users can NOT switch call recording status. To avoid sensitive information being recorded or to allow users to start recording their calls when necessary, you can grant permissions to specific users, so that they can start, pause, or resume recording during a call.


Note: Extension users can NOT switch the recording status during a conference call, even if you have granted them permission.


  1. Log in to PBX web portal, go to Extension and Trunk > Extension, edit a desired extension.
  2. Click Features tab.
  3. In the Call Recording section, grant call recording permission to the extension user.
    1. In the Recording Operation section, grant recording operation permission to the extension user.

      • Pause/Resume: Allow users to pause or resume the recording during a call that is specified to be recorded.
      • Start/Pause/Resume: Allow users to start, pause, or resume the recording during any calls (except conference calls), be the calls specified to be recorded or not.
      Tip: To specify the calls to be recorded, see Set up Call Recording.
    2. Optional: To allow the extension user to view recordings, select the checkbox of Allow the extension to view recordings.
  4. Click Save and Apply.


The user can switch call recording status in the following ways:
  • Press the recording button on Linkus Clients
  • Dial a feature code
    Note: The default feature code for switching call recording status is *1. You can change, enable, or disable the code on PBX web portal (Path: Call Features > Feature Code > Recording > Switch Extension's Recording Status).