System Preferences

Basic preferences


Setting	Description
Device Name	Set a name for the PBX. The name will be used as the sender name when PBX sends emails out.
Name Display Format	Set display format for extension user's name and contact's name. First Name Last Name with Space Inbetween Last Name First Name with Space Inbetween Last Name First Name without Space Inbetween
Max Call Duration (s)	Set the global maximum call duration for an active call. When the call duration reaches the limit, the call will be ended. The default value is 10800. Note: For outbound calls, the Max Call Duration (s) setting of the caller's extension takes precedence.
Tone Region	Select your country or the nearest neighboring country to enable the default dial tone, busy tone, and ring tone.

Organization Management


Setting	Description
Organization Management	If enabled, you can arrange extension users into organizations.
Company Name	Set your company name, which will be used as the root organization name.

Caller ID Name

Caller ID Name Display Rules


Setting	Description
Web Client, Desktop Client, Extension Endpoint	Set the display rule for Caller ID Name on Linkus Web Client, Linkus Desktop Client, and extension endpoints (e.g. IP phones and softphones). Note: The display rule currently applies only to the incoming call screen and the call interface. Display both the contact name and the caller ID name carried by the caller Note: If distinctive call feature name or DID/DDI name is enabled, the distinctive name will appear between the matched contact name and the caller ID name. Only display the contact name Only display the caller ID name carried by the caller. If the caller only send a number, the system will display the matched contact name instead. Note: If distinctive call feature name or DID/DDI name is enabled, the distinctive name will appear in front of the matched contact name or the caller ID name.
Mobile Client	Set the display rule for Caller ID Name on Linkus Mobile Client. Display both the local contact name and the name carried in the From header of the SIP message. Only display local contact name Only display the name carried in the From header of the SIP message. If it is a number, the system will display the local contact name instead. Note: To apply the setting to Linkus Mobile Client, extension users must update Linkus app to the following versions: Linkus iOS Client: Version 5.21.3 or later Linkus Android Client: Version 5.21.7 or later

Distinctive Caller ID Name


Setting	Description
Display Call Feature Name	If enabled, the Caller ID will display the originated name when users receive a call from a ring group, queue, IVR, or call flow.
Display DID/DDI Name	If enabled, the Caller ID will display the DID name of the source trunk.

Masked Number

Specify the scenario(s) where external number will be masked. Once enabled, the number displayed in the call window and call logs will be masked.

Note:

The masking rule applies when receiving and making calls using IP phones, softphones, or Linkus UC Clients. However, when using analog phones, the external numbers will not be masked.

If the external number is shorter than 6 digits, it will not be masked.
Callback to a masked number is not allowed.


Setting	Description
Calls initiated via "Open API"	If enabled, destination number will be masked when a third-party application initiates external calls through the API interface.
Calls initiated via "Speed Dial"	If enabled, destination number will be masked when extension users make external calls through Speed Dial.
Calls initiated via "Click to Call"	If enabled, when extension users initiate calls via click-to-call using 'Yeastar Linkus for Google' Chrome extension, destination number will be masked. Note: The version of the Chrome extension must be 4.11.1 or later.
Incoming Calls	If enabled, external numbers will be masked when extension users receiving inbound calls.

Call Notes

Specify the call scenarios where call notes can be used to add tags and remarks to calls.


Settings	Description
Calls from Queue	If enabled, queue agents can access the call note feature to add tags and remarks during queue calls or in the wrap-up time, and review or edit the call notes later in the corresponding call logs.
Calls from Ring Group	If enabled, ring group members can access the call note feature to add tags and remarks during ring group calls, and review or edit the call notes later in the corresponding call logs.
Calls to Voicemail	If enabled, extension users can access the call note feature to add tags and remarks to the calls that were sent to their extension's voicemails in the corresponding call log. Note: For calls sent to group voicemails, only administrators can add and edit call notes for the corresponding calls in the call detail records (CDR).
Calls to Extensions	If enabled, extension users can access the call note feature to add tags and remarks during the calls they receive, and review or edit the call notes later in the corresponding call logs.
Outbound Calls	If enabled, extension users can access the call note feature to add tags and remarks during outbound calls they initiate, and review or edit the call notes later in the corresponding call logs.

Presence

Customize presence status to indicate extension users' availability. The presence setting will be synchronized across Linkus UC Clients with the following versions:

Linkus iOS Client: Version 5.15.8 or later
Linkus Android Client: Version 5.15.4 or later
Linkus Windows Desktop: Version 1.13.3 or later
Links Mac Desktop: Version 1.13.3 or later

Note: It's recommended to keep the default configuration for Do Not Disturb status. In this status, all incoming calls are always routed to the designated destination, and extension users will not receive calls from queues, ring groups, or paging groups.

Filter Number

When this option is enabled, the system will automatically remove all special characters (except digits, +, *, and #) from the dialed number before sending it to the trunk.

Note:

If the outbound route used for the call has number adaptation configured, filtering is applied after the number is adapted.
This setting affects call rate matching, but does not affect emergency calling prefix.

DTMF


Setting	Description
DTMF Passthrough	If enabled, PBX will pass DTMF tones directly to the other end without processing the DTMF tones.
DTMF Duration (ms)	Set the duration (in millisecond) of DTMF audio signal sent by the PBX. The default value is 120.
DTMF Gap (ms)	Set the interval (in millisecond) between two DTMF audio signals sent by the PBX. The default value is 120.

Extension Preferences

Below are default extension ranges. You can change the extension range according to your needs.

Note: PBX treats the followings as extensions. Extension users can dial extension numbers to reach them directly.


Extension Type	Default Range
User Extension	1000 - 5999
Parking Extension	6000 - 6099
Group Voicemail Extension	6100 - 6199
IVR Extension	6200 - 6299
Ring Group Extension	6300 - 6399
Queue Extension	6400 - 6499
Conference Extension	6500 - 6599
Paging Extension	6600 - 6699
Account Trunk	6700 - 6799
WebRTC Trunk Number	6800 - 6899
Call Flow	6900 - 6999