Enable or Disable Call Recording for a P-Series Cloud PBX

Call Recording is valuable to keep important conversations, help train employees, evaluate their performance, and provide them with feedback. You can enable or disable call recording for P-Series Cloud PBXs as needed.

Requirements and restrictions

Requirements
You have the permission to Resize Capacity for Cloud PBXs.
Note:
  • If the desired button is not visible, contact your service provider to obtain this permission.
  • You can assign this permission to the user accounts of your colleagues or subordinate users on System > User > My Colleague/Reseller > User Permission > Cloud PBX.
Restrictions
Important: The feature only works for partners who have purchased hosting package of P-Series Cloud Edition.

Enable call recording for a P-Series Cloud PBX

Procedure
  1. Log in to Yeastar Central Management, go to Cloud PBX > PBX.
  2. Select a desired PBX, click , then select Resize Capacity from the drop-down list.

  3. In the Call Recording drop-down list, select Enabled.
  4. In the Recording Capacity field, enter a value.
    Note: Each PBX has 500-minute recording time for free. If you enter a value greater than 500, the exceeding minutes would be deducted from the total recording capacity.
  5. Click Save.
Result
On PBX management portal and Linkus Clients, users can access Call Recording feature.

Disable call recording for a P-Series Cloud PBX

Procedure
  1. Log in to Yeastar Central Management, go to Cloud PBX > PBX.
  2. Select a desired PBX, click , then select Resize Capacity from the drop-down list.

  3. In the Call Recording drop-down list, select Disabled.
  4. Click Save.
Result
  • On Yeastar Central Management, call recording feature of the PBX is disabled.

  • On PBX management portal and Linkus Clients, users can NOT access Call Recording.