PBX Call Activity Report

PBX Call Activity report provides granular insights into the hourly, daily, and monthly breakdown of internal calls and external calls. This topic describes how to access the report and explains the key metrics in detail.

Access PBX Call Activity report

  1. Log in to PBX web portal, go to Reports and Recordings > Call Reports.
  2. Click Call Reports(New) tab.

    Note: To enhance system performance, Yeastar has upgraded the CDR module in version 84.21.0.117 with a new data structure for clearer display and more comprehensive call details. The system gradually deletes old CDRs and related call report data according to the CDR Auto Cleanup setting. Before old call report data are cleaned up, new and historical data are managed separately - the Call Reports(New) tab for new data and the Call Reports(Legacy) tab for historical data.

    This topic describes how to access new call report data generated after upgrading to version 84.21.0.117 or later. To access historical data, click Call Reports(Legacy) tab to proceed.

  3. Set filter criteria for the call report.

    1. In the Report Type drop-down list, select PBX Call Activity.
    2. In the Time and Select Date fields, specify the time range that the report will cover.
    3. Filter data by trunk(s), call type, or communication type.

      The report that matches the filter criteria is displayed on the page, as shown below.

      Note: You can download the report as needed.

Report details

Refer to the table below for a detailed description of the report metrics.

Metric Description
Trunk Trunk name.
  • {trunk_name}: Calls that are made or received via trunks.
  • Internal: Calls that are made between extensions.
  • Device: Calls of the entire system (including internal calls, inbound and outbound calls on all the trunks).
    Note: This value is displayed only when Communication Type filter is set to All.
Calls The total number of calls that were made or received.
Total Talk Duration The total time between calls answered and calls ended.
Maximum Concurrent Calls The maximum number of concurrent calls within the time frame.
Note:
  • Calls between extensions and calls received from WebRTC trunks do NOT support the calculation of maximum concurrent calls.
  • For Trunk displayed as Device, it calculates the maximum concurrent calls for the entire phone system.
Total (displayed in row) Total number of calls and total talk duration.
Note: This shows the sum of the data for internal calls and the selected trunks, excluding the data for the entire phone system (namely the data for Trunk displayed as Device).