'Queue Callback Activity' Report
'Queue Callback Activity' report provides detailed information about callbacks, which helps queue manager analyze queue performance and improve customer service.
Report details
The following table lists the related parameters for 'Queue Callback Activity' report.
| Parameter | Description |
|---|---|
| Time | The time that the caller called to the queue. |
| Call From |
The caller's caller ID. |
| Callback Time | The time that the system performed the callback. |
| Callback Number | The callback number that the caller registered. |
| Waiting Time |
The time between the call started and the callback answered. |
| Callback Result | Whether the callback is successful or not. |
| Failed Reason | The reason that failed to make the callback. |
Report example
The following report shows callback activity statistics of the queue 6400-Support_Local on 01/07/222.
