Call Center Reports Overview

Yeastar P-Series Cloud Edition provides a set of predefined reports concerning detailed information about call center performance. This topic describes what you can do with call center report, and the report types.

What you can do with call center reports

The system automatically generates reports in the format of graphs or charts, and helps you to simplify analysis and extract invaluable data with ease. These reports can be historical and real-time. You can view and schedule reports on demand to evaluate past activities and plan future actions.

Reports types

We divide reports into two categories: queue performance and agent performance.