Queue Callback Summary Report

Queue Callback Summary report provides a quick overview of queue callback statistics. This topic introduces how to access the report and explains the key metrics in detail.

Access Queue Callback Summary report

1. Log in to PBX web portal, go to Reports and Recordings > Call Reports.
2. In the Report Type drop-down list, select Queue Callback Summary.

   

3. Filter data by system time and queue(s).

   

   A report that meets the filter criteria is displayed on the page, as shown below.

   

Report details

The key metrics for Queue Callback Summary report is shown below.

Metric	Description
Failed Callbacks	The number of failed callbacks.
Successful Callbacks	The number of successful callbacks.
Total Callbacks	The total number of callbacks for which callers requested successfully.
Total Calls	The total number of calls that the queue received.