Satisfaction Survey Report
Satisfaction Survey report provides a quick overview of the key pressed collected from callers for a queue and its agents. This topic introduces how to access the report and explains the key metrics in detail.
Access Satisfaction Survey report
- Log in to PBX web portal, go to .
- In the Report Type drop-down list, select Satisfaction Survey.
- Filter data by system time and queue.
A report that meets the filter criteria is displayed on the page, as shown below.
Report details
The key metrics for Satisfaction Survey report is shown below.
Metric | Description |
---|---|
KEY: {key_pressed}({numeric} Points) | The key pressed by caller and corresponding score for the key. |
Total KEY | The total number of keys that were collected for the queue or an agent. |
Total Points | The total satisfaction survey scores for the queue or an agent. |
Average Points | The average satisfaction survey scores for the queue or an
agent. Formula: Total Points / Total KEY, where the calculated average points will be truncated to two decimal places without rounding up. |