Agent Login Activity Report

Agent Login Activity report provides a quick overview of the login and logout activities of queue agents. This topic introduces how to access the report and explains the key metrics in detail.

Access Agent Login Activity report

  1. Log in to PBX web portal, go to Reports and Recordings > Call Reports.
  2. In the Report Type drop-down list, select Agent Login Activity.

  3. Filter data by system time, queue, or agent(s).

    A report that meets the filter criteria is displayed on the page, as shown below.

Report details

The key metrics for Agent Login Activity report is shown below.

Metric Description
Logged In The date and time that the agent logged in to the queue.
Logged Out The date and time that the agent logged out of the queue.
Total Login Time The elapsed time between the login time and the logout time.