Queue Callback Summary Report

Queue Callback Summary report provides a quick overview of queue callback statistics. This topic describes how to access the report and explains the key metrics in detail.

Access Queue Callback Summary report

  1. Log in to PBX web portal, go to Reports and Recordings > Call Reports.
  2. Click Call Reports(New) tab.

    Note: To enhance system performance, Yeastar has upgraded the CDR module in version 84.21.0.117 with a new data structure for clearer display and more comprehensive call details. The system gradually deletes old CDRs and related call report data according to the CDR Auto Cleanup setting. Before old call report data are cleaned up, new and historical data are managed separately - the Call Reports(New) tab for new data and the Call Reports(Legacy) tab for historical data.

    This topic describes how to access new call report data generated after upgrading to version 84.21.0.117 or later. To access historical data, click Call Reports(Legacy) tab to proceed.

  3. Set filter criteria for the call report.

    1. In the Report Type drop-down list, select Queue Callback Summary.
    2. In the Time field, specify the time range that the report will cover.
    3. In the Queue drop-down list, select one or more queues.

      The report that matches the filter criteria is displayed on the page, as shown below.

      Note: You can download the report as needed.

Report details

Refer to the table below for a detailed description of the report metrics.

Metric Description
Failed Callbacks The number of failed callbacks.
Successful Callbacks The number of successful callbacks.
Total Callbacks The total number of callbacks for which callers requested successfully.
Total Calls The total number of calls that the queue received.