Extension Call Accounting Report

Extension Call Accounting report provides a quick overview of the bills for outbound calls made by extensions via specific trunks, and can be broken down to specific extensions, groups of extensions, or organizations of extensions. This topic describes how to access the report and explains the key metrics in detail.

Prerequisites

You have set up at least one call rate rule.

Access Extension Call Accounting report

  1. Log in to PBX web portal, go to Reports and Recordings > Call Reports.
  2. Click Call Reports(New) tab.

    Note: To enhance system performance, Yeastar has upgraded the CDR module in version 84.21.0.117 with a new data structure for clearer display and more comprehensive call details. The system gradually deletes old CDRs and related call report data according to the CDR Auto Cleanup setting. Before old call report data are cleaned up, new and historical data are managed separately - the Call Reports(New) tab for new data and the Call Reports(Legacy) tab for historical data.

    This topic describes how to access new call report data generated after upgrading to version 84.21.0.117 or later. To access historical data, click Call Reports(Legacy) tab to proceed.

  3. Set filter criteria for the call report.

    1. In the Report Type drop-down list, select Extension Call Accounting.
    2. In the Time field, specify the time range that the report will cover.
    3. Filter data by extension(s), extension group(s), organization(s), or trunk.

      The report that matches the filter criteria is displayed on the page, as shown below.

      Note:
      • You can download the report or view different breakdown reports as needed.

      • If you filter data by extension group(s), the report will NOT include the call statistics from unknown source (the record where Extension column is displayed as Other).
      • If you filter data by organization(s), the report data will include the selected organization and its subordinate departments, but will NOT include the call statistics from unknown source (the record where Extension column is displayed as Other).

Report details

Refer to the table below for a detailed description of the report metrics.

Metric Description
Total Calls

The total number of outbound calls made where a call rate rule is applied.
Total Talk Duration The total time between calls answered and calls ended.
Average Talking Time The average time between calls answered and calls ended.
Amount The call cost.
Total (displayed in row) The sum of all the values in each column.
Note:
  • This metric is available only for extension and extension group.
  • If you select multiple extension groups and one of the extensions belongs to two or more extension groups, the call statistics for the extension will be calculated more than once.