Ring Group Statistics Report

Ring Group Statistics report allows you to query the number of received and answered calls for a specific ring group, thus helping you evaluate performance of members within the ring group. This topic describes how to access the report and explains the key metrics in detail.

Access Ring Group Statistics report

  1. Log in to PBX web portal, go to Reports and Recordings > Call Reports.
  2. Click Call Reports(New) tab.

    Note: To enhance system performance, Yeastar has upgraded the CDR module in version 84.21.0.117 with a new data structure for clearer display and more comprehensive call details. The system gradually deletes old CDRs and related call report data according to the CDR Auto Cleanup setting. Before old call report data are cleaned up, new and historical data are managed separately - the Call Reports(New) tab for new data and the Call Reports(Legacy) tab for historical data.

    This topic describes how to access new call report data generated after upgrading to version 84.21.0.117 or later. To access historical data, click Call Reports(Legacy) tab to proceed.

  3. Set filter criteria for the call report.

    1. In the Report Type drop-down list, select Ring Group Statistics.
    2. In the Time field, specify the time range that the report will cover.
    3. In the Ring Group drop-down list, select ring group(s).

      The report that matches the filter criteria is displayed on the page, as shown below.

      Note: You can download the report as needed.

Report details

Refer to the table below for a detailed description of the report metrics.

Parameter Description
Answered The total number of calls that were answered.
Received

The total number of calls that were received.
Answered Rate The answered rate for the ring group or for each group member.