'Satisfaction Survey' Report
'Satisfaction Survey' report provides statistics about the key pressed collected from callers for a queue and its agents. This topic describes the report details, and shows you a report example.
Report details
| Parameter | Description |
|---|---|
| KEY: {key_pressed}({numeric} Points) | The key pressed by caller and corresponding score for the key. |
| Total KEY | The total number of keys that were collected for the queue or an agent. |
| Total Points | The total satisfaction survey scores for the queue or an agent. |
| Average Points | The average satisfaction survey scores for the queue or an
agent. Note: Average
Points ＝ Total Points
/ Total KEY, where the calculated
average points will be truncated to two decimal places
without rounding up. |
Report example
The following report shows the satisfaction survey of Queue 6400 and its agents on 11/01/2022.
