'Satisfaction Survey Details' Report
'Satisfaction Survey Details' report provides customers' feedbacks on each call handled by an agent. This topic describes the report details, and shows you a report example.
Report details
| Parameter | Description |
|---|---|
| Time | The time that the caller called to the queue. |
| Call From | The caller's caller ID. |
| Key | The key that the caller pressed to rate the agent's service. |
| Points | The score for the key pressed. |
Report example
The following report shows the satisfaction survey details of each agent in Queue 6400 on 11/01/2022.
