'Agent Pause Activity' Report
'Agent Pause Activity' report provides information about the pause and unpause activities of each agent. The report helps you count the pause time of each agent. This topic describes the report details, and shows you a report example.
Report details
The 'Agent Pause Activity' report shows the following information for each agent:
| Parameter | Description |
|---|---|
| Pause | The date and time that an agent changed status to pause. |
| Pause Reason | The reason why an agent changed status to pause. |
| Unpause | Indicate that the pause reason was changed; or display the date and time that an agent changed status to unpause. |
| Total Pause Time | The elapsed time between switching to the current pause status and changing to another status (unpause or other pause reason). |
Report example
The following report shows the pause activities of all agents in queue 6401 in the past 7 days.
