Set up an Outbound Route

To allow users to make outbound calls through trunks, you need to set up at least one outbound route on the Yeastar P-Series Software Edition.

Background information

Yeastar P-Series Software Edition has a default outbound route with dial pattern X. that allows users to dial any outgoing numbers. You can delete the default outbound route, then add a new one to configure settings according to your needs.


Ensure that you have set up at least one trunk for outbound calls.


  1. Log in to PBX web portal, go to Call Control > Outbound Route, click Add.
  2. In the General section, complete the following configurations:
    • Name: Enter a name to help you identify it.
    • Outbound Caller ID: Optional. By default, each trunk is associated with a main caller ID. When users make outbound calls through a trunk, the main caller ID is displayed on the called party's device. If this option is configured, the system will override the main caller ID with the Outbound Caller ID.

      For more information of caller ID, see Caller ID Overview.

      Note: Only configure this setting when the trunk provider supports Caller ID override, or the following errors may happen:
      • Outbound calls failed to be established.
      • Caller ID doesn't be overridden.
  3. In the Dial Pattern section, configure dial rules for the outbound route.
    1. Click Add.
    2. Configure the dial pattern to match dialed numbers and reformat dialed numbers.
      • Pattern: Enter a pattern to match dialed numbers. Only when the dialed number is matched will the call go through this outbound route.
      • Strip: Optional. To strip digits from the beginning of the dialed numbers, enter a value in this field to define how many digits will be removed.
      • Prepend: Optional. To add digits at the beginning of the dialed number, enter the digits that you want to prepend in this field.
    3. To add more dial patterns, repeat step a-b.
  4. In the Trunk section, configure the followings:
    1. Select one or more trunks from the Available box to Selected box.
    2. Optional: If multiple trunks are selected, configure the trunk sequence.
      • Default trunk sequence

        Click the buttons beside the Selected box to specify the default trunk sequence. By default, the system always selects an idle trunk from top to bottom, and uses the trunk to call out.

      • Rrmemory Hunt

        If the option Rrmemory Hunt is selected, the system will remember which trunk was used last time, and use the next idle trunk to call out.

    3. To enhance the outbound route security, configure the Outbound Route Password.
      • Disable: No password is required to call out through this outbound route.
      • Single PIN: Set a single PIN. All the users need to enter the same PIN to make outbound calls through this outbound route.
      • PIN List: Select a PIN list. Users are required to dial a password included in this list before an outbound call go through.
        Note: Generally, each user has a specific PIN code assigned by the administrator. For more information, see Add a PIN List.
  5. Select which users are allowed to make calls through this outbound route.
    In the Extension/Extension Group section, select extensions, extension groups, or organizations from Available box to Selected box.
    • Organizations are displayed only when you enable the Organization Management feature.
    • By default, when you select an organization, its associated sub-organizations are selected. Be careful when selecting organizations.
  6. Optional: In the Time Condition section, select an option from Available Time drop-down list to specify when this outbound route is available to use.
    • Always: This outbound route is available at any time for allowed extension users.
    • Based on Global Business Hours: Set up whether to allow this route in the following time separately:
      • Business Hours: Global Business Hours specified in the system.
      • Holidays: Holidays specified in the system.
      • Outside Business Hours: The time periods that are not defined as Business Hours or Holidays.
    • Based on Custom Business Hours: Set up custom business hours and configure whether to allow this route in the following time:
      • Business Hours: The custom business hours.
      • Holidays: Holidays specified in the system.
      • Outside Business Hours: The time periods that are not defined as Business Hours or Holidays.
    • Based on Custom Time Periods: Set up multiple time periods for this route. You can also specify whether to allow this route in the Holidays.
  7. Click Save and Apply.

What to do next

After you finish the outbound route configurations, you need to check and adjust the priority of your outbound routes, so that the system can match and route the call out through the proper outbound route.

For more information, see Adjust priority of outbound routes.