Route Inbound Calls based on DID Numbers

This topic gives configuration examples to describe how to route inbound calls based on the dialed numbers (also called DID numbers).

DID routing modes

Yeastar P-Series Software Edition provides three DID matching modes to help you route inbound calls based on DID numbers.

Route calls to extension users by matching DID range

Background information

Company ABC purchases a SIP trunk, and gets 10 DID numbers that are in order: 8823201-8823210.

The company wants to redirect inbound calls to specific extensions based on the provided DID numbers as follows:

Table 1.
DID Number Extension Number
8823201 1001
8823202 1002
8823203 1003
8823204 1004
8823205 1005
8823206 1006
8823207 1007
8823208 1008
8823209 1009
8823210 1010

Prerequisites

  • You have purchased DID numbers from the trunk provider.
  • The trunk for inbound calling has been set up and is ready for use.

Configuration example

According to this scenario, configure an inbound route based on DIDs as follows:

  • Name: Enter a name to help you identify it.
  • DID Pattern:
    • DID Matching Mode: Select Match DID Range to Extension Range.
    • DID Range: Enter the start number and the end number of the DID range.

      In this scenario, enter 8823201 and 8823210.

  • Caller ID Pattern: Leave it blank, which means no limit on the inbound caller ID.
  • Trunk: Select the trunk that binds the DID numbers.
  • Default Destination: Decide whether to route inbound calls to different destinations based on time and configure the destinations.

    In this scenario, route inbound calls to the default destination whenever the calls reach the system.

    • Default Destination: Select Match Extension Range, and enter the extension range 1001 - 1010.
      Note: The DID range and extension range should have the same size (for example, DID range 991000-991003 and the extension range 1000-1003 have the same size).
    • Time Condition: Unselected.

  • Fax Detection: Leave the settings as default.

Result

When an external user dials a number that is in the DID range, the user can reach a corresponding extension user directly.

For example, if an external user dials 8823201, the call goes to the extension 1001 directly.

Route calls to extension users by matching specific DIDs

Scenarios

Company ABC purchases a SIP trunk, and gets 3 DID numbers as follows.

  • 8821001, 8821006, 8821016
The company wants to redirect inbound calls to specific extensions based on the provided DID numbers as follows:
Note: The provided DIDs have the following characteristics:
  • Not consecutive
  • Each DID number consists of a string of fixed digits and a specific extension number.
Table 2.
DID Number Extension Number
8821001 1001
8821006 1006
8821016 1016

Prerequisites

  • You have purchased DID numbers from the trunk provider.
  • The trunk for inbound calling has been set up and is ready for use.

Configuration example

According to this scenario, configure an inbound route based on DIDs as follows:

  • Name: Enter a name to help you identify it.
  • DID Pattern:
    • DID Matching Mode: Select Match DID Pattern to Extensions.
    • DID Pattern: Enter the DID pattern according to the provided DIDs.

      In this scenario, enter 882{{.Ext}} .

      Note:
      • {{.Ext}} is a variable that will match the destination extension.
      • The wildcard . and ! are not allowed.
      • Only one DID pattern is allowed.

  • Caller ID Pattern: Leave it blank, which means no limit of inbound caller ID.
  • Trunk: Select the trunk that binds the DID numbers.

    In this scenario, select siptrunk.

  • Default Destination: Decide whether to route inbound calls to different destinations based on time and configure the destinations.

    In this scenario, route inbound calls to the default destination whenever the calls reach the system.

    • Default Destination: Select Match Selected Extensions, and select extensions.

      In this scenario, select extension 1001, 1006, and 1016.

    • Time Condition: Unselected.

  • Fax Detection: Leave the settings as default.

Result

When an external user dials a number that matches the DID pattern, the user can reach a specific extension user directly.

For example, if the external user dials 8821001, the call goes to the extension 1001 directly.

Route calls to a specific destination by matching DID patterns

Scenario

Company ABC purchases a SIP trunk, and gets 2 DID numbers as follows.

  • 88866608
  • 88866609
The company wants to assign the two DID numbers to support team and sales team.
  • When external users call 88866609, the calls go directly to support team.
  • When external users call 88866608, the calls go directly to sales team.

Prerequisites

  • You have purchased DID numbers from the trunk provider.
  • The trunk for inbound calling has been set up and is ready for use.

Configuration example

Set up two inbound routes to route calls to different destinations based on DID numbers.

Inbound Route for sales team
  • Name: Enter a name to help you identify it.
  • DID Pattern:
    • DID Matching Mode: Select DID Pattern.
    • DID Patterns: Click Add and enter a DID pattern or a DID number.

      In this scenario, enter 88866608.

  • Caller ID Pattern: Leave it blank, which means no limit of inbound caller ID.
  • Trunk: Select the trunk that binds the DID numbers.
  • Default Destination: Decide whether to route inbound calls to different destinations based on time and configure the destinations.

    In this example, route inbound calls to the default destination whenever the calls reach the system.

    • Default Destination: Select the destination to the queue of sales team.
    • Time Condition: Unselected.

  • Fax Detection: Leave the settings as default.

Inbound Route for support team
  • Name: Enter a name to help you identify it.
  • DID Pattern:
    • DID Matching Mode: Select DID Pattern.
    • DID Patterns: Click Add and enter a DID pattern or a DID number.

      In this scenario, enter 88866609.

  • Caller ID Pattern: Leave it blank, which means no limit of inbound caller ID.
  • Trunk: Select the trunk that binds the DID numbers.
  • Default Destination: Decide whether to route inbound calls to different destinations based on time and configure the destinations.

    In this example, route inbound calls to the default destination whenever the calls reach the system.

    • Default Destination: Select the destination to the queue of support team.
    • Time Condition: Unselected.

  • Fax Detection: Leave the settings as default.

Result

External users will reach different teams according to the DID numbers they dial.