Route Inbound Calls based on DID Numbers

DID routing modes

Yeastar P-Series Software Edition provides four DID matching modes to help you route inbound calls based on DID numbers.

Match DID Range to Extension Range
Match DID Range and Extension Range in a one-to-one correspondence with sequential order.
For more information, see the configuration example Route calls to extension users by matching DID range.
Match DID Pattern to Extensions
Use the variable {{.Ext}} to match extension number in the DID pattern.
For more information, see the configuration example Route calls to extension users by matching DID patterns.
DID Number to Specific Extension
The inbound calls that match the defined DID number(s) will be routed to the specified extension(s) in one-to-one correspondence.
For more information, see the configuration example Route calls to extension users by matching specific DID numbers.
DID Pattern
The inbound calls that match the defined DID number(s) or pattern(s) will be routed to a defined destination.
For more information, see the configuration example Route calls to different destinations by matching DID patterns.

Route calls to extension users by matching DID range

Scenario

Company ABC purchases a SIP trunk, and gets 10 DID numbers that are in order: 8823201-8823210.

The company wants to redirect inbound calls to specific extensions based on the provided DID numbers as follows:

Table 1.
DID Number	Extension Number
8823201	1001
8823202	1002
8823203	1003
8823204	1004
8823205	1005
8823206	1006
8823207	1007
8823208	1008
8823209	1009
8823210	1010

Prerequisites

You have purchased DID numbers from the trunk provider.
The trunk for inbound calling has been set up and is ready for use.

Configuration example

According to this scenario, configure an inbound route based on the DID ranges as follows:

Name: Enter a name to help you identify it.
Trunk: Select the trunk that binds the DID numbers.
DID Pattern:
- DID Matching Mode: Select Match DID Range to Extension Range.
- DID Range: Enter the start number and the end number of the DID range.
  In this scenario, enter 8823201 and 8823210.
Caller ID Pattern: Leave it blank, which means no limit on the inbound caller ID.
Default Destination: Decide whether to route inbound calls to different destinations based on time and configure the destinations.
In this scenario, route inbound calls to the default destination whenever the calls reach the system.
- Default Destination: Select Match Extension Range, and enter the extension range 1001 - 1010.
  
  Note: The DID range and extension range should have the same size (for example, DID range 991000-991003 and the extension range 1000-1003 have the same size).
- Time Condition: Unselected.
Fax Detection: Leave the settings as default.

Result

When an external user dials a number that is in the DID range, the user can reach a corresponding extension user directly.

For example, if an external user dials 8823201, the call goes to the extension 1001 directly.

Route calls to extension users by matching DID patterns

Scenario

Company ABC purchases a SIP trunk, and gets 3 DID numbers as follows.

8821001, 8821006, 8821016

The company wants to redirect inbound calls to specific extensions based on the provided DID numbers as follows:

Note: The provided DIDs have the following characteristics:

Not consecutive
Each DID number consists of a string of fixed digits and a specific extension number.

Table 2.
DID Number	Extension Number
8821001	1001
8821006	1006
8821016	1016

Prerequisites

You have purchased DID numbers from the trunk provider.
The trunk for inbound calling has been set up and is ready for use.

Configuration example

According to this scenario, configure an inbound route based on DID patterns as follows:

Name: Enter a name to help you identify it.
Trunk: Select the trunk that binds the DID numbers.
In this scenario, select siptrunk.
DID Pattern:
- DID Matching Mode: Select Match DID Pattern to Extensions.
- DID Pattern: Enter the DID pattern according to the provided DIDs.
  In this scenario, enter 882{{.Ext}}.
  Note:
  
  {{.Ext}} is a variable that will match the destination extension.
  
  The wildcard . and ! are not allowed.
  
  Only one DID pattern is allowed.
Caller ID Pattern: Leave it blank, which means no limit of inbound caller ID.
Default Destination: Decide whether to route inbound calls to different destinations based on time and configure the destinations.
In this scenario, route inbound calls to the default destination whenever the calls reach the system.
- Default Destination: Select Match Selected Extensions, and select extensions.
  In this scenario, select extension 1001, 1006, and 1016.
- Time Condition: Unselected.
Fax Detection: Leave the settings as default.

Result

When an external user dials a number that matches the DID pattern, the user can reach a specific extension user directly.

For example, if the external user dials 8821001, the call goes to the extension 1001 directly.

Route calls to extension users by matching specific DID numbers

Scenario

Company ABC purchases a SIP trunk, and gets 3 DID numbers as follows.

5501230, 5361981, 9875472

The company wants to redirect inbound calls to specific extensions based on the provided DID numbers as follows:

Table 3.
DID Number	Extension Number
5501230	1000
5361981	1001
9875472	1002

Prerequisites

You have purchased DID numbers from the trunk provider.
The trunk for inbound calling has been set up and is ready for use.

Configuration example

According to this scenario, configure an inbound route based on the specific DID numbers as follows:

Name: Enter a name to help you identify it.
Trunk: Select the trunk that binds the DID numbers.
DID Pattern:
- DID Matching Mode: Select DID Number to Specific Extension.
- DID Number: Click Add and set up the DID number matching rules.
  Tip: You can also click Export to export the DID number matching rule to a CSV file first, use the file as a template to add DID number matching rules in bulk, then import the file into the inbound route. Refer to DID Number to Specific Extension Parameters to edit the parameters in the CSV file.
  In this example, the configuration is as follows:
Caller ID Pattern: Leave it blank, which means no limit on the inbound caller ID.
Default Destination: Decide whether to route the inbound calls to different destinations based on time and configure the destinations.
In this example, the configuration is as follows:
- Default Destination: Select DID Number to Specific Extension.
- Time Condition: Unselected.
Fax Detection: Leave the settings as default.

Result

When an external user dials a number that equals to the DID number, the user can reach a specific extension user directly.

For example, if the external user dials 9875472, the call goes to the extension 1002 directly.

Route calls to different destinations by matching DID patterns

Scenario

Company ABC purchases a SIP trunk, and gets 2 DID numbers as follows.

88866608
88866609

The company wants to assign the two DID numbers to support team and sales team.

When external users call 88866609, the calls go directly to support team.
When external users call 88866608, the calls go directly to sales team.

Prerequisites

You have purchased DID numbers from the trunk provider.
The trunk for inbound calling has been set up and is ready for use.

Configuration example

Set up two inbound routes to route calls to different destinations based on DID numbers.

Inbound Route for sales team

Name: Enter a name to help you identify it.
Trunk: Select the trunk that binds the DID numbers.
DID Pattern:
- DID Matching Mode: Select DID Pattern.
- DID Patterns: Click Add and enter a DID pattern or a DID number.
  In this scenario, enter 88866608.
Caller ID Pattern: Leave it blank, which means no limit of inbound caller ID.
Default Destination: Decide whether to route inbound calls to different destinations based on time and configure the destinations.
In this example, route inbound calls to the default destination whenever the calls reach the system.
- Default Destination: Select the destination to the queue of sales team.
- Time Condition: Unselected.
Fax Detection: Leave the settings as default.

Inbound Route for support team

Name: Enter a name to help you identify it.
Trunk: Select the trunk that binds the DID numbers.
DID Pattern:
- DID Matching Mode: Select DID Pattern.
- DID Patterns: Click Add and enter a DID pattern or a DID number.
  In this scenario, enter 88866609.
Caller ID Pattern: Leave it blank, which means no limit of inbound caller ID.
Default Destination: Decide whether to route inbound calls to different destinations based on time and configure the destinations.
In this example, route inbound calls to the default destination whenever the calls reach the system.
- Default Destination: Select the destination to the queue of support team.
- Time Condition: Unselected.
Fax Detection: Leave the settings as default.

Result

External users will reach different teams according to the DID numbers they dial.