Presence Settings
This topic describes presence settings.
Background information
Yeastar P-Series Cloud Edition supports to configure presence settings under each presence for all the users. When a user's presence changes, presence settings will change accordingly.
Presence Information
Setting | Description |
---|---|
Presence Information | Add a note to the current presence. The note will be displayed on Linkus clients. |
Call Forwarding
Setting | Description |
---|---|
Types of incoming calls |
|
Forwarding condition |
Select a forwarding condition and configure a destination.
|
Ring Strategy
Ring strategy allows you to decide in which order incoming calls are distributed to the endpoints where the user's extension is registered.
- Extension Endpoint: The IP phone or softphone to which the user's extension has registered.
- Linkus Mobile Client
- Linkus Desktop Client (Softphone Only)
- Linkus Web Client (Web Client Mode Only)
- Linkus
Pad Client (SDK)Note:
- This option is ONLY available when Linkus SDK is enabled (Path: ).
- To enable users receiving incoming calls through Linkus Pad Client, you need to integrate the Linkus SDK for Android or Linkus SDK for iOS.
Setting | Description |
---|---|
Ring First | Set which endpoint will ring first. |
Ring Secondly | Set which endpoint will ring secondly. |
Ring Timeout
To prevent callers from waiting for a long time, you can configure ring timeout. If the call is not answered during the time period, it will be routed to the destination of No Answer.
Setting | Description |
---|---|
Ring Timeout | Enter a value or select a value from the drop-down
list. Note: The valid range is from 5 to 300. |
Options
- Ring the Mobile Number Simultaneously
-
To simultaneously ring both extension and the associated mobile number when anyone calls in the extension number, you can configure a simultaneous ring strategy.
Note: The feature is unavailable in Do Not Disturb status.Setting Description Ring the Mobile Number Simultaneously Check the option to enable this feature, and configure the user's mobile number. Prefix Enter the prefix of outbound route so that PBX can successfully send calls out.
- Accept Push Notifications
- By default, the user can receive push notifications on Linkus Mobile Client anywhere and anytime, such as missed calls, new voicemail messages and so on.
- Agent Status Auto Switch
-
If the user is a dynamic agent who needs to frequently log in to or out of a queue, you can associate queue status with extension presence. The user's status in a queue will automatically change along with his or her extension presence.