Automatically Switch Extension Presence Based on Time
This topic gives a configuration example to describe how to configure presence auto switch based on Business Hours and Holidays for specific extension users.
Background information
Assume that you have set Business Hours and Holidays on the PBX system, and you want the presence of extensions to be automatically switched according to the following time schedule:
| Business Hours and Holidays | Time-based Presence |
|---|---|
| Business Hours: 09:00-12:00 and 14:00-18:00 from Monday to Friday. | Available |
| Break Hours: 12:00-14:00 from Monday to Friday. | Lunch Break |
| Holidays: December 25 to January 5. | Off Work |
| Outside Business Hours: The time periods that are not defined as Business Hours, Break Hours, or Holidays. | Off Work |
Procedure
- Log in to PBX web portal, go to , edit the extensions that need to switch presence status automatically based on the time schedule.
- Click the Features tab, and go to Time-conditional Presence Auto Switch section.
- Configure the following presence based on the time:
- Business Hours: Select a status to be
displayed during office hours.
In this scenario, select Available.
- Break Hours: Select a status to be
displayed during break time.
In this scenario, select Lunch Break.
- Holidays: Select a status to be displayed
during holiday.
In this scenario, select Off Work.
- Outside Business Hours: Select a status
to be displayed during non-office hours.
In this scenario, select Off Work.
- Business Hours: Select a status to be
displayed during office hours.
- Click Save.Note: The priority of presence switching at different times is: Holidays > Break Hours > Business Hours > Outside Business Hours.
Result
Presence status will be switched automatically based on time.
For example, time condition is overridden to Business Hours, the presence status will be force switched to Available.