Forward Incoming Calls to Another Destination

Yeastar P-Series Cloud Edition supports status-based call forwarding, which allows users to forward incoming calls to different destinations based on extension presence status. This topic describes how to preconfigure call forwarding rules for extension users on PBX, and how to enable and configure feature code so that extension users can make immediate changes to call forwarding destinations by dialing a feature code when needed.

Set up call forwarding (destination preset)

For each presence status of an extension, you can define a different destination to which the incoming calls will be forwarded. Every time the presence status changes, the incoming calls will be forwarded to the corresponding destination.

Procedure
  1. Log in to PBX web portal, go to Extension and Trunk > Extension, edit the desired extension.
  2. Click Presence tab.
  3. In the status bar, select a status to which the call forwarding rule will be applied.

  4. In the Internal Calls and External Calls section, select a forwarding action and specify a destination.

  5. Click Save and Apply.
Result

When a call reaches the extension number, the system will check the user's presence, identify whether it originates from an internal caller or external caller, and then route the call to the specified destination.

Enable feature code for call forwarding (destination immediate change)

Extension users can change the preset call forwarding destinations on Linkus UC Client. For users with no access to Linkus UC Client, you can enable feature codes for call forwarding, so that these users can dial a feature code on their phones to change the call forwarding destinations.

Restrictions
  • Be it internal calls or external calls, all the incoming calls received under the same forwarding type (Always, No Answer, and When Busy) will be routed to the same destination.
  • Only the call forwarding destination of the extension's current presence status can be changed.
Procedure
  1. Log in to PBX web portal, go to Call Features > Feature Code.
  2. In the Call Forwarding section, enable and configure the feature codes for call forwarding as needed.

    • Enable ''Forward All Calls''/''Forward When Busy''/''Forward No Answer'': Select the checkbox, then configure a feature code.

      Extension users can dial the feature code to forward calls to voicemail or a specific number. For more information, see Call Forwarding Feature Code.

    • Disable ''Forward All Calls''/''Forward When Busy''/''Forward No Answer'': Select the checkbox, then configure a feature code.

      Extension users can dial the feature code to disable automatic call forwarding.

  3. To allow extension users to change call forwarding destinations for other extensions, do as follows:

    1. Select the checkbox of Change the Call Forwarding Destinations for Specific Extensions.
    2. Click Add to add permission rules, specifying which extension users are allowed to change the call forwarding destinations for specific extensions.
      Note: You can add up to 10 permission rules.
      Item Description
      Extension/Extension Group Click to select the desired extension which can change call forwarding destinations for specified extensions.
      • All extensions
      • Specific extensions and extension groups
      Permission Type Select Allow change.
      Objects Click to select the desired extensions or extension groups, whose call forwarding destination can be changed by authorized extension users.
      • All extensions and extension groups
      • Groups that the extension belongs to
      • Selected extensions and groups
      • Specific extensions and extension groups
  4. Click Save and Apply.
Result
  • When an extension user dials the feature code, incoming calls they received under the current presence status will be routed to the specified destination.
  • When an authorized extension user dials the feature code plus the target extension number and the destination number, incoming calls the specified extension received under its current presence status will be routed to the specified destination.
Note: Forwarding type No Answer and When Busy are not supported under Do Not Disturb presence status, which means that even if extension users dial the corresponding feature code, the configuration will not work.