Extension Presence Overview
This topic describes what is extension presence and how presence benefits a user's work.
What is presence
Presence indicates a user's current status. By default, anyone in your organization using Yeastar P-Series Cloud Edition can see if other users are available.
Yeastar P-Series Cloud Edition supports the following status:
- Available: The user is online and ready for communication.
- Away: The user is away from desk.
- Business Trip: The user is on a business trip.
- Do Not Disturb: The user doesn't want to be disturbed, and he or she won't receive any calls.
- Lunch Break: The user is currently on lunch break.
- Off Work: The user is currently off work.
How presence benefits a user's work
Presence is associated with the following settings. You can configure the following
settings for each presence. When a user's presence changes, the following settings
will change accordingly.
- Presence information: Details about current presence.
- Call forwarding: Route internal and external calls to different destinations based on extension presence.
- Ring strategy: Adjust endpoints' ring strategy based on extension presence.
- Ring timeout: Adjust endpoints' ring timeout based on extension presence except Do Not Disturb status.
- Ring the Mobile Number Simultaneously: Whether to simultaneously ring mobile phone when a call reaches the extension number.
- Accept push notifications: Whether to receive Linkus push notifications on Linkus Mobile Client, such as missed calls, voicemails, etc.
- Agent Status Auto Switch: Adjust agent status automatically if the user is in a queue.
- Voicemail greetings: Adjust voicemail greetings based on extension presence.
For more information, see Presence Settings and Change Voicemail Greetings.
Presence switch
There are two ways to switch extension presence:
- Switch presence manually: Extension users can switch their own
presence on Linkus clients or by dialing a feature code; an administrator
can also switch extension presence for specific users on PBX management
portal.
For more information, see Switch Presence on Linkus Client and Manually Switch Extension Presence.
- Switch presence automatically: Presence is switched based on Business Hours and
Holidays.
For more information, see Auto Switch Presence Status based on Business Hours and Holidays.