Change Voicemail Greetings
Both the global and personalized voicemail greeting are changeable. This topic describes how to change voicemail greetings for extension voicemail and group voicemail.
Change global voicemail greetings for all voicemails
- Prerequisites
- Upload a custom greeting or record a custom greeting.
- Procedure
-
- Log in to PBX web portal, go to .
- In the Global Voicemail Greeting drop-down list, select an audio prompt.
- Click Save and Apply.
- Result
- The global voicemail greeting will be applied to all the extension voicemails and group voicemails that do not have a custom greeting.
Change voicemail greetings for a specific extension
- Prerequisites
- Record or upload voicemail greeting for the specific extension.
- Procedure
-
- Log in to PBX web portal, go to , edit the desired extension.
- Click Voicemail tab.
- In the Voicemail Greeting section, select
a greeting:
- Default Greeting: Select a greeting from
Default Greeting drop-down
list.
Default greeting is played for the presence with Presence Greetings set to None.
- Presence Greetings
(Available,
Away, Do Not
Disturb, Lunch
Break, Business
Trip, and Off
Work): Select a greeting from the
corresponding presence drop-down list.
The presence greeting is played based on extension presence.
Tip: You can also select Record New to add a new greeting and apply. - Default Greeting: Select a greeting from
Default Greeting drop-down
list.
- Click Save and Apply.
Change voicemail greetings for a group voicemail
- Prerequisites
- Record or upload voicemail greeting for the group voicemail.
- Procedure
-
- Log in to PBX web portal, go to , edit the desired group voicemail.
- In the Group Voicemail Greeting section,
select a greeting.Tip: You can also select Record New to add a new greeting and apply.
- Click Save and Apply.