Allow Callers to Press a Key to Leave Messages

This topic describes how to allow callers to press a key to leave messages.

Background information

By default, when the caller accesses a user's voicemail, PBX starts to record message automatically. It may make callers embarrassed when they are not ready to leave a message or they don't need to leave a message. Even if the caller hangs up directly, the voice mailbox still generates a lot of invalid information.


  1. Log in to PBX web portal, go to Call Features > Voicemail > Voicemail Greetings.
  2. In the Caller Options section, select the checkbox of Ask callers to press 5 for leaving a message.
  3. Click Save.


The caller can choose whether to leave a message after listening to the greeting, and press 5 to leave a message after he or she is ready.

What to do next

If a custom greeting is used for voicemail, update the greeting that would instruct callers to press 5 for leaving a message.