Check Voicemail Messages
This topic describes how to check voicemail messages.
Background information
- Methods
- Extension users can get an instant voicemail
notification when receiving a new voicemail message. There
are multiple ways to check voicemail messages anytime and anywhere.
- On an IP phone
- On Linkus client
- Via Email
- Via IVR
- Feature code
- The default feature code for checking voicemail messages is *2. You can change, enable, or disable the code on PBX web portal: .
Check voicemail messages on an IP phone
- Check voicemail messages on a user's own phone
-
- Dial feature code *2.
- Follow the voice prompt to enter your PIN number followed by #.
- Navigate through the voicemail menu to check your voicemail message.
- Check voicemail messages from another phone
-
- Dial feature code *2 followed by the extension number whose voicemail will be checked. (for example, to check voicemail of extension 1001, dial *21001).
- Follow the voice prompt to enter your PIN number followed by #.
- Navigate through the voicemail menu to check your voicemail message.
- Check group voicemail messages from an IP phone
-
If the Mode of group voicemail is set to Shared by Members, the users can check the messages in group mailbox. If any users check the new messages, the status of messages will be set as read.
- Dial feature code *2 followed by the group voicemail number (for example, *26100).
- Navigate through the voicemail menu to check your voicemail message.
Check voicemail messages on Linkus client
If you have enabled Linkus Clients for extension users, the extension users can check voicemail messages on their Linkus clients.
Check voicemail messages via Email
If you have set up the feature of forwarding voicemail messages to email for extensions, the extension users can check their voicemail messages in their email boxes.
Check voicemail messages via IVR
If you have allowed extension users to dial in
an IVR to check voicemail messages, the extension users can also check
voicemail messages when they are out of office.
- Dial in an IVR, follow the voice prompt.
- Dial feature code *2 followed by extension number or group voicemail number, and then enter the PIN number.
- Navigate through the voicemail menu to check voicemail messages.