Allow Users to Select Outbound Caller ID (DOD) to Call
By default, the value that you have configured in the From header field for a trunk will be used as outbound caller ID when extension users make outbound calls through the trunk. You can customize outbound caller IDs for extension users based on trunk and allow them to select DOD when making outbound calls.
Requirements
- The PBX version is 84.16.0.25 or later.
- Customizing outbound caller ID should be supported by the trunk provider.
Step 1. Set outbound caller IDs for extensions based on a trunk
Set up outbound caller IDs for extensions based on a trunk, so that an associated DOD can be sent out when a user calls out.
- Log in to PBX web portal, go to , edit the desired trunk.
- Click Outbound Caller ID tab.
- In the Outbound Caller ID List section, click Add, and configure outbound caller IDs for extensions by different methods.
- To associate one outbound caller ID with multiple
extensions, select Shared Outbound Caller ID and
configure the following settings:
- Outbound Caller ID
- Outbound Caller ID Name
- Associated Extensions
- To bind consecutive outbound caller IDs to consecutive
extensions with one-to-one correspondence, select Outbound Caller
ID Range and configure the following settings:
- Outbound Caller ID Range
- Extension Range
- Outbound Caller ID Name
- Click Save and Apply.
Step 2. Associate the trunk and extensions with an outbound route
Set up an outbound route to allow extensions users to dial out through the trunk that has been configured outbound caller IDs.
- Go to , edit the desired outbound route.
- In the Trunk section, select the trunk that has outbound caller IDs configured for extensions.
- In the Extension / Extension Group section, select the extensions that have been associated with the outbound caller IDs.
- Click Save and Apply.
Step 3. Grant extensions the permission to select DOD when dialing out
- Go to , edit the desired extension.
- Scroll down to the Outbound Caller ID (DOD)
section.
The outbound caller IDs that have been associated with the extension are displayed on the Outbound Caller IDs list.
- Select the checkbox of Allow Selecting Outbound Caller ID.
- Customize how the DOD will be displayed on the extension's Linkus UC
Clients.Note: The extension user can also customize the DOD display on his or her Linkus Desktop / Web Client (Path: ).
- Label: Enter a short description, which is
used to label the DOD number.
For example, if you enter New York Office for DOD 2345068, the DOD will appear as 2345068 (New York Office) on the extension user's Linkus UC Clients.
- Move: Click to adjust the order in which the DODs are displayed on the extension user's Linkus UC Clients.
- Label: Enter a short description, which is
used to label the DOD number.
- Click Save and Apply.
Result
When making outbound calls from Linkus UC Clients, the extension user can select a DOD to dial out.
- Linkus Mobile Client: 5.6.6 or later
- Linkus Desktop Client: 1.6.0 or later
For more information, see Select Outbound Caller ID (DOD) to Call (Linkus Mobile Client), Select Outbound Caller ID (DOD) to Call (Linkus Desktop Client), and Select Outbound Caller ID (DOD) to Call (Linkus Web Client).