Set up Extension Voicemail
This topic introduces voicemail feature and describes how to set up voicemail for an extension.
Background information
Yeastar P-Series Cloud Edition supports voicemail feature, which helps users receive audio messages when they are unavailable to answer calls. When you create an extension, the voicemail feature is enabled by default, and a 4-digit PIN code is randomly generated for accessing voicemail.
Procedure
- Log in to PBX web portal, go to , click beside the desired extension.
- Click Voicemail tab, turn on the option Enable Voicemail.
- In the Voicemail PIN Authentication
drop-down list, decide whether a PIN is required when the user accesses
voicemail.
- Enabled: This user needs to enter a PIN to
access his or her voicemail messages.
You can set the PIN number in the Voicemail Access PIN field.
- Disabled: This user can access his or her voicemail messages directly.
- Enabled: This user needs to enter a PIN to
access his or her voicemail messages.
- In the Voicemail Language drop-down
list, select the system prompt language used by the extension's
voicemail.
When callers are routed to the extension's voicemail, a system prompt "The extension
{extension_number}
you dialed cannot be connected now. Please leave your message after the tone. When done, hang up, or press the pound key" will be played in the selected language.Note:- The available language is synchronized from System Prompt (Path: ).
- If the extension's voicemail has already set up a greeting, the custom greeting will be played to callers instead.
- In the New Voicemail Notification
drop-down list, decide whether to send email notifications when the user
receives a new voicemail.
- To disable email notifications, select Do Not Send Email Notifications.
- To enable email notifications, select one of the following
options:
- Send Email Notifications with
Attachment: Send a notification email with
the new voicemail message attached as a
.wav
file. - Send Email Notifications without Attachment: Send notification emails only.
- Send Email Notifications with
Attachment: Send a notification email with
the new voicemail message attached as a
- If you enabled email
notifications, configure the following settings as needed:
Setting Description After Notification Decide how to deal with voicemails after notification emails are sent out. - Mark as Read: Mark the voicemail message in mailbox as read.
- Delete Voicemail: Delete the voicemail messages from mailbox.
- Do Nothing: Keep the voicemail message in mailbox as unread.
Send to Specify the email address for receiving notification emails. - User Email: Send notification emails to the user's email address.
- Custom Email: Send
notification emails to a custom email
address.
Enter the desired email address in the Custom Email Address field.
- Optional: To restrict callers
from leaving voicemail messages for the extension, select the checkbox of
Disallow Voicemail Messages.
The system will play voicemail greeting to the caller, and then hang up the call directly.
- Optional: Set whether to play the following messages when playing a voicemail.
- Play Date and Time
- Play Caller ID
- Play Message Duration
- Optional: To customize voicemail greetings that will be played to callers when they reach the user's voice mailbox, see Record or Upload Voicemail Greetings.
- Click Save and Apply.