Overview of Business Hours and Holidays

This topic describes different types of time defined in the Yeastar P-Series Cloud Edition. Read the concepts before you manage business hours and holidays.

Key Concepts

Time zones
Time zone is a standard time defined based on geographical regions, ensuring time synchronization across different areas and facilitating the coordination of business operations and communications.
Yeastar P-Series Cloud Edition allows you to use a default time zone or set multiple time zones to meet the specific needs of your business operations.
  • Default Time Zone

    The system automatically assigns a default time zone based on the date and time settings of the PBX (Path: System > Date and Time > Time Zone). This default time zone is applied to system-wide time settings unless additional time zones are configured.

  • Additional Time Zone

    For businesses operating across different regions, you can add multiple time zones to accommodate regional offices or customers in different regions, and set up business hours and holidays based on each region's local time.

    For more information, see Set Multiple Time Zones.

Business Hours

Business Hours is the working hours during which you conduct business. A rest break that allows an employee to rest for a short period of time during working days is also considered as Business Hours.

Yeastar P-Series Cloud Edition allows you to set a global business hours and also supports custom business hours for designated users.

  • Global Business Hours

    Global Business Hours is the main business hours for your company. Global Business Hours may apply to most of the employees who have fixed work schedules.

    For more information, see Set Business Hours and Route Inbound Calls based on Business Hours.

  • Custom Business Hours

    Custom Business Hours is typically for departments with different hours from your main business hours. You need to create custom schedules that accommodate each department’s unique hours and call handling needs.

    For more information, see Route Inbound Calls based on Department Hours.

  • Custom Time Periods

    Custom Time Periods is typically for individual employees who have their own work schedules.

    For more information, see Route Inbound Calls based on Employee Hours.

Holidays
Holiday defines the days your business is closed due to a holiday. Holidays can be divided into two types:
  • Fixed-date Holidays
  • Moveable-date Holidays

You can add holidays by date, month, or week according to the holiday type, and set different prompts for different holidays. For more information, see Create a Holiday.

Outside Business Hours
Outside Business Hours is the time periods that are not defined as Business Hours or Holidays.

Application

After you configured Business Hours and Holidays feature, the time settings will be applied to various system features for user management and call handling. For detailed information on the specific applications and how these time conditions are utilized, see Time Condition Overview.