Create a Holiday

This topic describes how to create holidays by date, week, and month.

Create a holiday by date

If the holiday date varies every year, you can create a holiday by date.

Example

Chinese Spring Festival varies every year, and 2020 Chinese Spring Festival falls on Jan. 24 to Feb. 8. You can set the holiday as follows.

Configuration Example
  1. Log in to PBX web portal, go to Call Control > Business Hours and Holidays > Holidays.
  2. On the Holidays page, click Add.
  3. In the Basic section, enter 2020 Chinese Spring Festival in the text field.
  4. In the Type section, set the type, date, and prompt of the holiday.

    • Holiday Type: Select By Date.
    • Date: Select the holiday start date and end date.

    • Prompt: Optional. Select an existing prompt or click Upload to upload a prompt.
      Note:
      • Prompts in the drop-down list are synchronized from PBX Settings > Voice Prompt > Custom Prompt.
      • To play the prompt to callers when they call to the PBX during holidays, you need to enable Play Holiday Prompt During Holidays (Path: Call Control > Inbound Route > Default Destination > Play Holiday Prompt During Holidays) for the time-based inbound route.
  5. Click Save and Apply.

Create a holiday by month

If the holiday always falls on the same date, you can set a holiday by month.

Example
The Christmas falls on Dec. 25 every year. You can set the holiday as follows.
Configuration Example
  1. Log in to PBX web portal, go to Call Control > Business Hours and Holidays > Holidays.
  2. On the Holidays page, click Add.
  3. In the Basic section, enter Christmas in the text field.
  4. In the Type section, set the type, date, and prompt of the holiday.

    • Holiday Type: Select By Month.
    • Date: Select the holiday start date and end date.

    • Prompt: Optional. Select an existing prompt or click Upload to upload a prompt.
      Note:
      • Prompts in the drop-down list are synchronized from PBX Settings > Voice Prompt > Custom Prompt.
      • To play the prompt to callers when they call to the PBX during holidays, you need to enable Play Holiday Prompt During Holidays (Path: Call Control > Inbound Route > Default Destination > Play Holiday Prompt During Holidays) for the time-based inbound route.
  5. Click Save and Apply.

Create a holiday by week

If a holiday always falls on the specific week, you can set a holiday by week (which means the day of the specific week of the month).

Note: The system calculates the week as the period ending on and including Sunday, and the last week calculates from the last Monday.
Example

2024 Memorial Day falls on the Monday of the last week in May. You can set the holiday as follows.

Configuration Example
  1. Log in to PBX web portal, go to Call Control > Business Hours and Holidays > Holidays.
  2. On the Holidays page, click Add.
  3. In the Basic section, enter Memorial Day in the text field.
  4. In the Type section, set the type, date, and prompt of the holiday.

    • Holiday Type: Select By Week.
    • Date: Select the month and the day of the specific week of the month.
    • Prompt: Optional. Select an existing prompt or click Upload to upload a prompt.
      Note:
      • Prompts in the drop-down list are synchronized from PBX Settings > Voice Prompt > Custom Prompt.
      • To play the prompt to callers when they call to the PBX during holidays, you need to enable Play Holiday Prompt During Holidays (Path: Call Control > Inbound Route > Default Destination > Play Holiday Prompt During Holidays) for the time-based inbound route.
  5. Click Save and Apply.

Create a holiday by weekday

If a holiday always falls on the same weekday, you can set a holiday by weekday (which indicates the specific weekday of the month).

Example
Labor Day falls on the first Monday in September. You can set the holiday as follows.
Configuration Example
  1. Log in to PBX web portal, go to Call Control > Business Hours and Holidays > Holidays.
  2. On the Holidays page, click Add.
  3. In the Basic section, enter Labor Day in the text field.
  4. In the Type section, set the type, date, and prompt of the holiday.
    • Holiday Type: Select By Weekday.
    • Date: Select the month and the weekday of the month.
    • Prompt: Optional. Select an existing prompt or click Upload to upload a prompt.
      Note:
      • Prompts in the drop-down list are synchronized from PBX Settings > Voice Prompt > Custom Prompt.
      • To play the prompt to callers when they call to the PBX during holidays, you need to enable Play Holiday Prompt During Holidays (Path: Call Control > Inbound Route > Default Destination > Play Holiday Prompt During Holidays) for the time-based inbound route.
  5. Click Save and Apply.

What to do next